Customer Service Associate- Entry Level - (Hybrid) - Remote | WFH

Are you passionate about helping people and providing excellent customer service? We are looking for a Customer Service Associate to join our team! This role is perfect for someone who enjoys working in a fast-paced environment and is eager to learn. Whether you're just starting your career or bringing prior experience, we welcome your application!

As a Customer Service Associate, you will be the main point of contact for customers, including insurance carriers, employers, medical providers, and insured individuals. Your responsibilities will include handling incoming calls, assisting with inquiries, processing claims, and updating information within our system.

What You'll Do

Provide friendly and professional customer support in a call center environment

Assist callers with inquiries related to precertification services, provider network access, medical billing, and Workers' Compensation First Report of Injury (FROI)

Process claim intake and ensure accurate dissemination of information

Update claim demographics based on adjuster requests

Access various databases to retrieve necessary information

Collaborate with different departments to resolve customer inquiries efficiently

Handle urgent and complex calls with professionalism

Document all interactions in the call management system, ensuring accurate records

Meet individual and team goals to maintain service level agreements (SLAs)

Participate in quality assurance (QA) processes to ensure excellent service delivery

What We're Looking For

Strong communication and customer service skills

Ability to work professionally with colleagues and contribute as a team player

Proficiency in Microsoft Office applications

Strong attention to detail and problem-solving skills

Self-motivated with a proactive attitude

Bilingual in Spanish and English is a plus

Knowledge of NJ Auto/PIP insurance or provider/hospital medical billing is a plus

Qualifications

High School Diploma required; College Degree preferred

2+ years of customer service experience required

Excellent typing and computer skills

Ability to handle multiple tasks efficiently in a fast-paced environment

Why Join Us?

Supportive and team-oriented work environment

Opportunity for professional growth and career advancement

Hybrid work model after the initial training period

Competitive pay and benefits package

We are committed to fostering an inclusive and diverse workplace. Employment decisions are made based on qualifications, merit, and business needs.

If you're ready to take the next step in your career and join a company that values its employees, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 14.00 20.00 Per Hour