Payments Business Manager - Senior Associate

Job Description

Join our dynamic Treasury Services team, where we drive transformation and influence outcomes in complex business scenarios. As trusted advisors, we identify, escalate, and mitigate business risks, making this role essential to our success. Be a part of a high-impact team at J.P. Morgan, where you'll play a pivotal role in driving strategic initiatives and optimizing business performance. Collaborate with senior leaders and gain visibility across a wide variety of stakeholders in a fast-moving payments landscape.

As a Business Manager within the Treasury Services team, you will optimize business performance by driving key initiatives and providing thought leadership. Collaborate closely with senior product leaders to ensure transparency around business performance drivers and support end-to-end business management activities.

Job Responsibilities:

• Drive strategic focus with business leads in a fast-moving payments landscape.
• Manage projects and business analysis, including executive ad hoc requests, to deliver key work streams and outcomes.
• Coordinate business reviews, town halls, and strategy sessions, owning agendas, planning, and meeting content.
• Synthesize complex information into clear narratives and visuals; create leadership-ready materials and presentations.
• Communicate with cross-functional partners to clarify objectives, align stakeholders, and drive next steps.
• Identify business risks, implement mitigating controls, and track issue resolution.
• Support audit, regulatory, and compliance obligations within the Risk and Control Self Assessment (RCSA) framework.
• Maintain team resources, documentation, and knowledge bases on collaboration platforms.
• Champion process simplification and continuous improvement initiatives.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Business, Finance, Economics, or a related area.
• Prior experience in Business Management or a COO role.
• Proven experience delivering high-quality presentations and reports.
• Ability to engage with diverse stakeholder groups and drive the agenda.
• Excellent communication, organization, and project management skills.
• Proficiency in MS Office tools (Excel, PowerPoint, Pivot Tables).
• Self-motivated and able to work independently.
• Strong time management and prioritization skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience in Treasury Services or a related financial services field.
• Familiarity with collaboration tools like SharePoint.
• Experience with data visualization tools (e.g., Tableau, QlikSense).

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.