CLINICAL DIRECTOR AMBULATORY OPS

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Briefly explain the job’s overall objective:

1. Clinical Director of Ambulatory Operations shall provide important leadership and guidance for work that relates to nursing staff in ambulatory care settings as well as bring the ambulatory care nursing perspective to collaborative efforts between Ambulatory Operations and Population Health and others, included but not limited to Professional Development and Quality and Patient Safety. They will also work on projects related to clinical team member training, value-based care and care gap initiatives, chronic disease management and process improvement.
2. Develop ambulatory care roles/responsibilities for practice-based nursing staff (RNs, LPNs, Medical Assistants, Clinical Practice Specialists, etc.) as part of overall clinical team member management.
3. Leads monthly Ambulatory Care Leadership Council (ACLC) Nursing meetings
4. Create and update policies and education regarding vaccinations (including Non-Patient Specific Orders or NPSOs) in ambulatory care
5. Provide guidance on nursing regulatory and compliance requirements
6. Provide guidance on nursing licensure and certifications
7. Create and or provide guidance on ambulatory care nursing practice, education and competencies
8. Oversee and assist with clinical care project improvement (PI), quality assurance (QA) and compliance
9. Assist with standardization of staffing model particularly for nursing-led roles (RNs, LPNs, MA, CPSs), including working with sites to understand where gaps and surpluses exist in staffing to meet patient needs.
10. Work with chronic disease teams and care gap teams on project implementation that includes roles and responsibilities of nursing and clinical staff (e.g., Care Gap closure)
11. Assist in clinical care workflows, pathways, processes with facility teams
12. Infection control committees/issues touching ambulatory care
13. Assist with urgent health crises/emergency response
14. Serve on relevant committees that require nursing input

15. Accountable for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, , software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather or other unforeseen circumstances.

16. Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives.

17. Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.

18. Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve local and organizational goals.

19. Provides strong, effective, goal-oriented leadership to direct and indirect reports

20. Establishes, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control.

21. Develops, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.

22. Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust throughout their areas of responsibility.

23. Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers. And practices reward and recognize of key behaviors

24. Creates quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals.

25. Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals.

26. Participates in professional development activities and maintain professional affiliations.

27. Performs all related duties and/or special projects as assigned/required.

Minimum 3 years' experience in nursing healthcare leadership, director level or above. A combination of education, experience and background may also be considered.

Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve both local and organization objectives.

Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics

Knowledge and ability to utilize electronic health record in order to monitor key practice statistics, patient access metrics and clinic operations

Excellent organizational, written and verbal communication skills, comfort in communication with all levels of personnel.

Demonstrated excellence in customer service and patient experience and operational improvement within the ambulatory setting.

Strong knowledge of principles and practices of business/medical administration, management and relationship management

Working knowledge of regulatory requirements in an ambulatory setting in HIPAA, Quality and Patient Safety(,CMS, TJC, DOH,CLIA etc.)

BSN required; MSN Preferred

Licensed and currently registered to practice as a Registered Nurse in New Jersey