Client Success Incentive Program Lead

Job Description

Job Description

We are seeking a dynamic and detail-oriented Client Success Incentive Program Lead to design, implement, and manage loyalty, incentive, and recognition programs that drive customer engagement, retention, and satisfaction from a Client and Operations perspective. This role partners cross-functionally with marketing, sales, operations, and IT to deliver customer-centric programs, analyze performance data, manage vendors, and support customer-facing initiatives such as product demonstrations and trade show participation. The ideal candidate is highly organized, data-driven, and comfortable balancing strategic planning with hands-on execution.

Key Responsibilities

Implementation and Management

• Manage end-to-end execution of loyalty and incentive programs, including planning, launch, and post-launch optimization.
• Oversee the development and ongoing maintenance of program platforms, ensuring a seamless and consistent user experience across channels.
• Collaborate with marketing, IT, operations, and sales teams to ensure program alignment with overall company objectives.
• Assist with product demonstrations for prospects and clients as needed, supporting sales and customer engagement efforts.

Events and Tradeshows

• Attend industry tradeshows as required; assist with booth setup, teardown, and on-site product demonstrations.
• Coordinate with internal teams to ensure program messaging, materials, and brand presence are effectively represented at events.

Data Analysis and Reporting

• Analyze customer data to identify trends, measure program effectiveness, and uncover opportunities for improvement.
• Leverage customer feedback and performance insights to continuously optimize program offerings and strategies.

Qualifications & Skills

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 5 years plus of relevant experience in program management, account management, or a related in-house role.
• Experience working with SaaS web-based platforms (Non-IT), including program management, customer engagement, or loyalty systems.
• Analytical mindset with the ability to interpret data, and translate insights into action.
• Exceptional verbal, written, interpersonal, and presentation skills, including presenting to internal teams, prospects, and clients.
• Experience supporting and participating as a trade show exhibitor, including booth setup, teardown, and on-site engagement.
• Experience with vendor management and sourcing, including coordination of materials, fulfillment, and external partners.
• Ability to Multi-Task
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Company Description

Who we are HARCO INCENTIVES IS THE BUSINESS BEHIND THE THANK YOU

Saying thank you is more complex than meets the eye. Harco brings all the steps and diverse elements together to ensure a satisfying user experience from start to finish.

It starts with knowing the right way to express thanks. That means finding just the right gifts and rewards that appeal to a specific audience. Matching products to people is an art that HARCO Incentives has mastered over the years, while also reinforcing your company mission, workplace culture, and brand image.

HARCO Incentives has the front-end resources and the back-end technologies to be your one-stop source for motivating the people you want to recognize, engage and inspire.

Company Description

Who we are HARCO INCENTIVES IS THE BUSINESS BEHIND THE THANK YOU\r\n\r\nSaying thank you is more complex than meets the eye. Harco brings all the steps and diverse elements together to ensure a satisfying user experience from start to finish.\r\n\r\nIt starts with knowing the right way to express thanks. That means finding just the right gifts and rewards that appeal to a specific audience. Matching products to people is an art that HARCO Incentives has mastered over the years, while also reinforcing your company mission, workplace culture, and brand image.\r\n\r\nHARCO Incentives has the front-end resources and the back-end technologies to be your one-stop source for motivating the people you want to recognize, engage and inspire.