Director, Coach (Re)Loved and Repair Workshop

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Director, Coach (Re)Loved and Repair Workshop

Primary Purpose: Lead the operations of the Coach (Re)Loved and Repair Workshop in New Jersey including assessment, leather craft, shipping and receiving.

The successful individual will leverage their proficiency in people leadership, product knowledge and craftsmanship to...

People Leadership

• Hire, coach and develop direct reports, including setting annual performance goals and development plans with stretch assignments based on their interests and business needs
• Execute the annual Apprenticeship program, ensuring a positive and meaningful experience for all apprentices
• Develop and execute learning and development plans that ensure the Coach (Re)Loved and Repair Workshop maintains industry-leading craftsmanship skills
• Develop and execute strong succession plans annually
• Develop and execute communications plans so that all team members feel connected to the brand and understand company goals and initiatives
• Work with the Director of Sustainability to ensure that the workshop organization meets the current and future needs of the brand

Production and Quality

• Monitor all operations and processes of each of the Coach (Re)Loved and Repair workshop teams- assessing, repair, and shipping/receiving. Ensure that operations are running smoothly and that repairs meet quality standards and are completed and shipped in a timely manner
• Work with front line managers to identify new ways to improve productivity and quality metrics and to scale production
• Ensure that teams have the machines and tools needed to maximize production efficiency and meet quality standards
• Set up, analyze and communicate weekly team productivity and quality metrics and data to identify areas for improvement; balance the team workload to ensure timelines are met
• Own the workshop budget and work with finance to forecast changes
• Maintain a safe work environment and ensure that teams follow all safety regulations

Cross Functional Collaboration

• Support key sustainability and North America customer experience initiatives; collaborate with front line managers on ideation and implementation
• Foster productive cross-functional relationships with the NY workshop, product development, design, retail operations, facilities, and Tapestry ESG teams
• Foster an open, transparent and collaborative culture that positions the Coach (Re)Loved and Repair Workshop as a trusted partner within Coach and Tapestry

The accomplished individual will possess….

• 5+ years of managerial experience with a proven track record of mentoring and growing teams, preferably in a production environment
• Experience in retail operations, product development, leathercraft, repairs or customer service
• Exceptional project management skills; adept at planning and managing complex cross-functional initiatives and solving problems to drive execution
• Demonstrated ability to effectively collaborate with and influence cross-functional partners at all levels
• Creative problem solver with strong business acumen and ability to innovate
• Ability to work effectively in ambiguity, adapt to changing priorities and drive with urgency
• Highly organized with attention to detail and accuracy
• Strong communication and presentation skills
• Team player with positive attitude, strong initiative and self-motivated drive
• Start-up experience a plus

An outstanding professional will have...

• Bachelors degree in Business or related field
• Experience in managing factories and labor
• Bilingual English and Spanish preferred

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans With Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Coach at

Work Setup

BASE PAY RANGE $130,000.00 TO $150,000.00 Annually

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.