Customer Billing Representative

Job Title: Customer Billing Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Customer Billing Representative to join our client to support accurate and efficient utility billing operations while improving account resolution and customer data integrity. This role focuses on managing complex billing scenarios, resolving exceptions, and ensuring compliance with regulatory and financial standards. The ideal candidate brings strong SAP expertise and a deep understanding of utility billing processes. This is a remote, temp to hire opportunity supporting teams in Newark, DE; Georgetown, DE; Jacksonville, FL; and Lantana, FL.
Work Schedule:
Monday through Friday, normal business hours
Key Responsibilities of the Customer Billing Representative:

• Manage end to end customer billing activities including invoicing, account updates, service orders, and transaction processing within SAP systems
• Investigate and resolve complex billing exceptions through BPEM case handling, identifying root causes and improving workflows to reduce recurring issues
• Monitor billing validations and outsorting results, partnering with billing, data management, and finance teams to address discrepancies during billing cycles
• Perform account reconciliation activities including research of unapplied payments, credit balances, and determination of appropriate adjustments or refunds
• Collaborate across teams while mentoring peers, supporting testing efforts, and maintaining compliance with regulatory and audit requirements

Qualifications and Skills for the Customer Billing Representative:

• Three to five years of experience in utility billing within a front office or back office environment, with strong exposure to complex billing scenarios
• Hands on experience with SAP S4HANA IS U including BPEM case management, application logs, and billing validation concepts
• Strong analytical and problem solving abilities with the capacity to interpret tariffs, rates, and financial data accurately
• Effective communication and organizational skills with the ability to manage multiple priorities while maintaining attention to detail
• A degree or related coursework in accounting, business, or information systems is preferred, with equivalent experience considered

Why Join Us?
This opportunity offers hands on experience working with complex billing systems and collaborating with multiple business units. You will gain exposure to process improvement initiatives and system enhancements while contributing to day to day operations. It is an excellent role for professionals seeking to deepen their technical and operational expertise in utility billing.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.