Employee Service Specialist

Description

The Employee Services Agent serves as the first point of contact for employees, managers, and HR partners, delivering high-quality, timely, and customer-focused HR support across a wide range of employee inquiries. This role is responsible for resolving HR-related questions, navigating employees through systems such as Workday, and ensuring a consistent, compliant, and positive employee experience. Key responsibilities include: Act as front-line support for employee inquiries related to HR programs, including payroll, benefits, policies, and employee lifecycle processes. Provide guidance and troubleshooting for HR systems, including Workday access and navigation support. Manage and resolve inquiries through HR case management tools or service channels, including phone, email, and portal. Ensure accurate and timely resolution of employee questions, escalating complex issues as needed. Maintain strong knowledge of HR policies, procedures, and compliance requirements. Support employee programs, communications, and activities as needed. Partner with HR Centers of Excellence, including Compensation, Benefits, and Payroll, to ensure seamless service delivery. Contribute to a high-performing shared services model focused on efficiency, consistency, and customer experience. The HR Employee Services team is the first point of contact for general HR inquiries. The Employee Services Agent is expected to resolve most questions during the first interaction whenever possible and escalate more complex inquiries to the appropriate subject matter expert.

Skills

HR Background, Workday, Case Management Systems, Customer Service

Top Skills Details

HR Background,Workday,Case Management Systems,Customer Service

Experience Level

Intermediate Level

This is a Contract position based out of Newark, NJ.

The pay range for this position is $34.00 - $36.51/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.