Field Services Analyst I

Job Title: Field Services Analyst I

Location: Cooperman Barnabas Medical Ctr

Department Name: IT&S Service Management

Req #: 0000245995

Status: Hourly

Shift: Day

Pay Range: $26.25 - $37.07 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Position Summary

Provides desktop support to the end-user community,

Maintains a satisfactory level of customer service,

Responsible for the implementation and support of organizational needs specific to I,

T Service Management Field Services,

Basic Qualifications:

Bachelor's degree preferred,

Experience in healthcare field helpful but not required,

Industry certifications preferred,

General knowledge of desktop support

Primary Responsibilities

Assist department manager in on-going assessment and upgrading of PCs

Monitor and troubleshoot computer hardware and software, mobile devices, telecom, and networking problems as they occur,

Must consistently meet key metrics on incidents and requests: tickets per month, tickets resolved within SLA, mean time to resolve, etc,

Assists with the day-to-day maintenance of RWJBH PCs,

Perform hardware and software repair procedures on desktop and laptop computers, performing data backup and recovery as needed,

Assist employees with technical requests by troubleshooting, resolution, and escalation if required,

Provide guidance to conditions which must be met to fulfill requests,

Must follow IMAC process; the proper procedures and protocols on handling hardware and software requests, refresh, and maintaining the asset database,

Available for on-call and after hours support and responding to escalations in a timely manner,

Carry company provided mobile phone, and answer your phone, texts in a timely manner,

Provide thorough documentation and timely updates within ITSM ticketing system,

Perform additional duties and responsibilities as requested by management,

Unique Requirements

Ability to lift 40+ pounds of technical equipment,

Must be able to travel throughout RWJBarnabas Health NJ Locations as needed,

Must be able to transport information systems related equipment,

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job,

Duties, responsibilities and activities may change at any time with or without notice,

Benefits and Perks :

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

#LI-KS1

RWJBarnabas Health is an Equal Opportunity Employer