Customer Service Agent - Cargo

Location: Newark, NJ, United States (on-site)

Starting Salary: $22.40/hour

Branch: Cargo

Category: Unionized (IBT)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

It’s important to know that

• Schedules can change quickly: The role requires someone who can adapt to changing schedules and priorities. Being available and responsive when things shift is essential.
• Teamwork drives success: We work in a collaborative environment. Supporting each other and contributing to a positive team dynamic is a must.
• Learning never stops: New challenges come up often, and it’s important to be open to learning. This includes understanding and complying with TSA regulations and specific customer requirements.

Key duties

• Provide cargo customer service to the public, other airlines, agencies, and internal staff, handling inquiries and processing shipments in accordance with company standards.
• Receive, deliver, and physically handle cargo, mail, and COMAT using manual methods or equipment such as forklifts; operate company vehicles as required.
• Compute rates, book shipments, and advise customers on customs and regulatory requirements, including the acceptance and processing of hazardous materials.
• Manage cash and documentation in line with company procedures; input and track data using the company’s automated cargo systems.
• Investigate shipment issues, complete reports, and compile statistical data to support operational efficiency.
• Ensure adequate supplies are available and communicate procedural updates to staff as needed.
• In the absence of leadership, make and document operational decisions to maintain workflow and protect company interests.

Qualifications

• Must possess a valid driver's license;
• Must have valid passport to travel for training in Canada;
• Ability to lift seventy (70) lbs unaided;
• Ability to efficiently use the Company's automated reservations, ticketing and baggage tracing systems post-training;
• Ability to operate Company vehicles and machinery;
• Ability to stand or sit for extended periods of time;
• Ability to use tact, good judgement and initiative;
• Capable of expressing self in a clear and pleasant manner;
• Ability to work under pressure with a minimum of supervision;
• Adhere to Air Canada's uniform guide and grooming standards;
• Ability to meet Air Canada medical standards through a medical examination;
• Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge;
• Employees must adhere to all safety personal protective equipment (PPE) requirements, which may include, but are not limited to, wearing safety shoes as per company regulations and using company-provided hearing protection in designated high-noise areas;
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment;
• Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays;

Benefits

• Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
• Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
• Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

Conditions of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.