Import Transportation Supervisor
- Responsible for Import product profitability including continuous improvement processes to increase efficiencies, reduce waste, and improve performance for Mohawk customers
- Manage and control all ground cost margins and prepare monthly activity/revenue reports.
- Prepare and provide customers and overseas offices with rate quotations
- Supervise staff, responsible for hiring, coaching, training, and developing staff. Maintain employee records and complete quarterly employee performance reviews
- Identify training needs and opportunities to develop a highly skilled functional department
- Ensure customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
- Responsible for Import Transportation P&L
- Lead all related vendors to ensure the highest level of service is achieved, answer customer inquiries and support other related customer service functions
- Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators (KPIs)
- Assist in annual budget preparation for area of responsibility
- Ensure handling of required documents according to regulations and internal procedures
- Follow-up shipment status in the department, identify incidents and ensure resolution of incidents
- Create, build and maintain excellent relationships with key supplier partners, including ocean carriers, overseas agents, and domestic truckers
- Continuously monitor supplier performance and develop improvement plan when required
- Create, build and maintain relationships with core import clients
- Serve as a subject matter expert for ad-hoc operational questions with regards to accounts which are being serviced
- Ensure that proper implementation of customer has been conducted before Operations team starts regular business service
- Support continuous improvement in process flows for Import Product and serve as CargoWise expert
- 5-10 years of international freight forwarding experience, specifically in imports
- Knowledge of CargoWise freight management system preferred
- Considerable knowledge of all regulatory aspects related to importing
- Associates or Bachelors level degree preferred, with a major/concentration in International Business, Logistics, Supply Chain, or other related field
- Exceptional analytical and problem-solving skills
- Excellent verbal, written, and interpersonal communication skills
- Strong computer skills, including word processing, spreadsheet, presentation, and database applications
- Demonstrated personal leadership skills, ability to coach, train, and develop staff
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