Service Consultant

Requisition : 82432

PSEG Company : Public Service Electric & Gas Co.

Salary Range : $ 63,500- $ 100,500

Work Location Category : Hybrid Fixed

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

The Service Consultant is responsible for providing the main contact point for new electric and gas service requests for industrial, commercial and residential customers.

Job Responsibilities

• Provide technical expertise in the interpretation of electric and gas requirements, which result in the design and installation of utility infrastructure.
• Manage numerous customer projects of a technical nature, ensuring high levels of customer satisfaction. Work through key internal stakeholders to provide superior customer service and delivery of timely information to customers.
• Probe customers to identify sales opportunities and strategic business intelligence formation.
• Administer gas and electric tariffs, as well as company policies and procedures.
• Track and administer all Smart Growth agreements.
• Manage numerous municipal, industrial, commercial and residential customer projects of a technical nature that ensures overall customer satisfaction and efficient use of company facilities.
• Identify, negotiate and resolve associated installation and/or billing issues.
• Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectations for effective internal business controls.

Job Specific Qualifications

Required:

• High school diploma or GED and a minimum of 2 years related customer contact or technical experience.
• General knowledge of electric and gas tariffs.
• Excellent written and verbal communications skills.
• Prior experience in managing customer relationships.
• Familiarity with SAP platforms. Working knowledge of CCS-CRM (customer system). Must foster an inclusive work environment and respects all aspects of diversity.
• Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.
• A valid Driver’s License.

Desired:

• Familiarity with GIS (Geographic Information Systems)
• Familiarity with SAP DWMS
• Familiarity with My Meter

Minimum Years of Experience

2 years of experience

Education

High School

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, except for PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected] . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)