Guest Service Representative

Job Title: Guest Service Representative

Location: Monmouth Medical Center

Department Name: Patient Satisfaction

Req #: 0000226988

Status: Hourly

Shift: Day

Pay Range: $16.19 - $18.17 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Guest Service Representative acts as the hospital receptionist and responds in a gracious manner to all inquiries for patient information and hospital services. Provides direction to various hospital departments. Assists in the resolution of patient/visitor concerns and complaints. Other clerical duties will be performed as assigned to facilitate the operations of the department. Is responsible for reporting identified safety issues such as hazardous environments (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc.

Qualifications:

Required:

• High School diploma
• One to three years prior experience in health care and/or customer service required
• Proficient in Microsoft, EPIC, Visitor Management Systems Applications, Uber Health, Interpreter Services

Preferred:

• Clerical experience preferred

Essential Job Functions:

• Consistently, proactively asks if the public needs assistance.
• Escorts patients and public to destination via wheelchair when appropriate.
• Greets all public entering the facility consistently with a smile and positive attitude.
• Maintains accurate records of patients, admissions and discharges on a daily basis.
• Monitors lobby appearance as necessary, picking up litter, straightening chairs or contacting Environmental Services to assist.
• Provides accurate directions to patients and visitors to all areas of the Medical Center.
• Receives and responds to all inquiries for patient information and answers phones within 4 rings.
• Responds within 30 minutes to all complaints and concerns received at the Information Desk by contacting the appropriate individual for resolution
• Provides a compassionate and supportive environment with prompt and consistent service.
• Adheres to patient rights: provides for the confidential treatment of all communications and records.
• Demonstrates professionalism with families, visitors, physicians, co-workers and supervisors.
• Supports teamwork by cooperative problem solving through participation in meetings, projects, etc.
• Utilizes principles of continuous quality improvement in all work situations to assess, measure and improve organizational and department functions
• Organizes work sets priorities with a minimum of supervision and seeks guidance as appropriate
• Makes decisions that are timely and consistent with department, objectives, policies and procedures.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer