Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a manufacturing organization in Lakewood, New Jersey in a contract opportunity with permanent potential. This role supports customers, distributors, and internal sales partners by managing orders, quotes, documentation, and day-to-day service requests with accuracy and professionalism. The ideal candidate is organized, responsive, and comfortable handling both domestic and international customer needs in a fast-paced environment.

Responsibilities:
• Manage customer order processing from initial entry through final confirmation, ensuring information is accurate and completed on time.
• Prepare pricing quotes and related documentation for customers and sales partners while maintaining clear communication throughout the process.
• Coordinate invoicing activities for international accounts, including freight-related calculations and supporting shipment paperwork.
• Assemble export and shipping documents needed for overseas orders and help secure required shipment reference information.
• Respond to inbound inquiries from distributors, dental offices, commercial accounts, and sales representatives regarding product details, order progress, and service needs.
• Support account administration by sending dealer forms, establishing new dealer records, and creating special invoices for domestic customers when needed.
• Track, document, and help resolve customer concerns, including entering complaint information, processing returns, and arranging applicable credits.
• Produce routine reports, organize records, and maintain filing systems to support customer service and sales operations.
• Assist with onboarding and guidance for new team members while contributing to pricing issue follow-up and customer communication initiatives.• Previous customer service experience in a call center, manufacturing, distribution, or order management environment.
• Strong data entry and administrative skills with careful attention to detail and accuracy.
• Ability to communicate professionally with internal teams, customers, distributors, and sales representatives.
• Experience handling order status requests, product questions, and customer issue resolution in a timely manner.
• Comfort working with invoices, quotes, reports, and shipping-related documentation.
• Ability to manage multiple priorities and stay organized in a fast-paced setting.
• Proficiency with standard business software and the ability to learn company systems quickly.