Overnight Help Desk Technician
:
Overnight Help Desk Technician
Duties and Responsibilities include the following. Other duties may be assigned.
- This position is between the hours of 9 PM-5 AM 2-4 days per week.
- Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts.
- Team member of the call center assisting users with completing functions.
- Effectively troubleshoots Level 1 technical issues.
- Resolves or escalates problems to management as needed.
- Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution.
- Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
- Trains users in learning new company-provided applications and assists in problem solving for applications issues.
- Assists with setup of accounts for users.
- Provides support with documentation, write up instructions, and procedures.
Qualifications:
- To perform this job successfully, an individual must have:
- Strong customer service skills
- Positive proactive personality
- AbIiliy to perform basic troubleshooting
Education/Experience:
- High school degree, additional education is encouraged.
- Prior customer service or information technology experience.
Special Skills:
- Verbal communication skills
- Customer service oriented
- Team player
Work Environment:
- Work is performed remotely on a computer workstation.
Physical Requirements:
- Sitting
- Keyboarding
- Speaking
- Vision for Computer Use
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