Busser/Runner

Reports To: Dining Room Manager & ADM / Banquet and Event Manager.

Role Purpose: Echo Lake Country Club is seeking motivated, professional, and service-oriented Food Runners and Bussers to join our team. This role ensures the seamless and efficient delivery of food from the kitchen to Members and guests while maintaining a clean and organized dining room. Food Runners and Bussers support the service team to provide an exceptional dining experience, delivering the highest level of hospitality.

Key Duties & Responsibilities:

Food & Beverage Service:

• Deliver food from the kitchen to the correct tables, ensuring accuracy and presentation.
• Ability to describe dishes to Members, including components, allergens, and preparation.
• Support servers by refilling water, delivering bread, drinks, and other items as needed.
• Assist with taking and serving food and beverage orders, including upselling when appropriate.
• Clear tables of dishes, glassware, and utensils promptly and reset as needed.
• Maintain a clean, organized, and safe workspace.

Member Experience & Communication:

• Greet and welcome Members and guests warmly.
• Respond to immediate Member needs and relay feedback to management.
• Collaborate with servers, kitchen, and management to ensure smooth service.
• Team & Training Responsibilities
• Actively coach and guide new or support staff on proper procedures and service standards.
• Participate in training sessions and staff meetings as requested.
• Cross-train in other roles (houseman, server) as opportunities arise.

Event & Banquet Support:

• Daily setup and breakdown of tables, dining areas, and banquet spaces.
• Support light service, food running, and bussing during events.
• Ensure proper service flow and member satisfaction during special events.
• Operational Duties
• Take inventory of silver, china, glassware, and other items as needed.
• Understand and follow POS procedures when required.
• Maintain professional appearance and readiness for all shifts.
• Clock in on time and adhere to scheduled breaks, adjusting for business needs.

Long-Term Objectives:

• Maintain a clean and organized dining room and event spaces at all times.
• Develop strong relationships with Members to enhance their dining experiences.
• Participate in ongoing training to remain current on industry standards, food knowledge, and service best practices.
• Support operational efficiency and accuracy in food delivery.
• Contribute to an elevated level of member satisfaction.

Working Conditions:

• Regular work involves extensive standing, walking, bending, lifting, and stretching.
• Must be able to stand for up to 10 hours and lift up to 35 lbs.
• Must have flexible availability including mornings, evenings, weekends, and holidays.

Compensation & Benefits:

• Hourly Wage: $16–$18/hour.
• Benefits (eligibility per plan and employment status).
• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• 401(k) with employer match.
• FSA and Dependent Care Accounts.
• Health Reimbursement Arrangement (HRA) for club-insured employees.
• Complimentary employee meals during scheduled shifts.
• Golf and club privileges (where applicable).
• Employee discounts on select Pro Shop merchandise.
• Paid Time Off (sick and vacation).

Echo Lake Country Club, located in Westfield, New Jersey, just thirty miles from New York City, is an esteemed 18-hole member-owned club with a rich history dating back to 1899. The Club's golf course was designed by Donald Ross in 1913. Echo Lake Country Club was formed through the merger of the Cranford Golf Club and the Westfield Golf Club, and it boasts a family-oriented atmosphere, championship golf course, pool, and paddle program. A recent $12-million renovation has transformed the 30,000 square-foot Clubhouse into a vibrant hub, offering three bars, banquet facilities, multi-level dining, expansive patios, and breathtaking Manhattan Skyline views. In 2021, Echo Lake's Clubhouse was honored with the "Clubhouse Renovation of the Year" award from Club Inc. Magazine. The Club maintains a substantial waitlist for membership and boasts a long-term employment history.