Supply Chain / Customer Service / Client Relationship Specialist

Job Description

Job Description

Make an impact where accuracy, relationships, and problem-solving meet.
We’re seeking a detail-oriented and proactive Supply Chain / Customer Service / Client Relationship Specialist to manage the full order lifecycle, ensure accuracy in documentation, and serve as a trusted point of contact between customers and internal departments.

This role is ideal for someone who thrives in a fast-paced environment, takes pride in precision, and enjoys building strong client relationships while supporting manufacturing operations in the multifamily industry.

What You’ll Do

Order Accuracy & Documentation

• Enter, track, and document all customer orders with precision.

• Maintain accurate records in ERP systems, CRMs, and Excel.

• Prioritize accuracy to avoid delays, rework, and downstream issues.

Customer Service & Relationship Management

• Serve as the main contact for customers throughout the order process.

• Respond quickly and professionally to inquiries, complaints, and escalations.

• Keep clients updated on order status, changes, and resolutions.

• De-escalate challenges and leave customers feeling supported and valued.

Cross-Functional Collaboration

• Partner with sales, logistics, production, and other teams to ensure smooth fulfillment.

• Share information clearly and proactively to align priorities.

• Balance customer needs with operational realities.

Supply Chain Awareness & Issue Prevention

• Monitor production schedules, inventory, and lead times.

• Spot risks early and communicate solutions before they become problems.

• Recommend process improvements to strengthen efficiency.

Technology & Systems

• Use ERP systems, CRMs, and Excel for order management and reporting.

• Keep real-time updates visible across departments.

• Adapt quickly to new tools and reporting processes.

Adaptability & Professionalism

• Manage high-volume workloads while maintaining accuracy.

• Stay calm, focused, and solution-oriented under pressure.

• Shift priorities as needed without sacrificing quality.

What We’re Looking For

• Experience in supply chain, customer service, or client relationship management (manufacturing or multifamily industry experience a plus).

• Strong organizational skills and attention to detail.

• Excellent communication skills (verbal and written) with the ability to de-escalate challenging situations.

• Proficiency in ERP systems, CRMs, and Microsoft Excel (or ability to learn quickly).

• Proven ability to work independently while collaborating with cross-functional teams.

• A proactive problem-solver who anticipates issues before they arise.

• Flexible, adaptable, and able to thrive in a fast-paced environment.

???? Education

• Required: High school diploma or GED.

• Preferred: Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, or related field.

• Equivalent work experience will also be considered.

Core Traits for Success

• Accuracy & attention to detail.

• Strong organization and time management.

• Clear, professional communication.

• Customer-first mindset with ownership of relationships.

• Ability to remain composed under pressure.

• Proactive and solution-focused.

• Collaborative yet self-sufficient.

• Professionalism and accountability.

Why You’ll Love It Here

• Be part of a fast-growing company in the multifamily manufacturing industry.

• Every day is different —new challenges, new customers, and opportunities to grow.

• Work in a collaborative environment that values accuracy, initiative, and strong client partnerships .

• Competitive benefits and PTO