Returns Specialist

Who We Are

EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.

Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.

We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.

Job Description

The Returns Specialist is responsible for managing and processing incoming product returns with a focus on accuracy, efficiency, and quality. This is a hands-on, independent role ideal for someone who enjoys structured, repetitive work while maintaining high standards and productivity. The role plays a critical part in supporting operations, inventory accuracy, and customer satisfaction.

Responsibilities

• Receive, unpack, and process incoming returns, including pallets and boxes
• Inspect returned products for condition, accuracy, and completeness
• Accurately log and track returns within inventory and CRM systems
• Ensure all returned items are properly labeled, sorted, and routed
• Maintain an organized and efficient returns workspace
• Identify discrepancies, damages, or issues and escalate when necessary
• Support inventory accuracy and reverse logistics processes
• Follow established procedures while maintaining productivity targets
• Adhere to safety guidelines and warehouse best practices

Requirements

Who You Are

• Detail-oriented with a strong focus on accuracy and consistency
• Self-motivated and comfortable working independently
• Physically able to stand for extended periods and handle packages
• Reliable, organized, and process-driven
• Positive attitude with a strong work ethic

Qualifications

• Prior warehouse, returns, or retail operations experience preferred
• Experience with returns processing or inventory handling a plus
• Ability to lift and move packages as required
• Basic computer skills and comfort working with systems
• Strong attention to detail and ability to maintain productivity

Benefits

What We Offer

At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.

Our benefits include:

• Competitive salaries and performance-based bonuses
• 100% company-paid health insurance (single coverage)
• Dental and Vision insurance
• 401(k) plan with generous company matching
• Paid time off plus paid holidays
• Complimentary breakfasts, lunches, and snacks
• Team events, BBQs, and our annual company Olympics

We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.

Recruitment Fraud Disclaimer

EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.