Underwriter - Contact Center

Job Description

Job Description

Underwriter - Contact Center

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment, competitive salary, and comprehensive benefits package which includes health and dental coverage, life and disability insurance, 401k with generous company match, and much more!

A Contact Center Underwriter is responsible for handling auto insurance calls and requests from CURE’s customers. This position works closely with our customers, answering questions, solving issues and fostering relationships with current clients. In this position, you will also process various underwriting-related activities, like policy changes and cancellations, ensuring accuracy and recognizing logical next steps resulting from such changes. You will spend a significant portion of each day on the phone, demonstrating empathy for customers’ needs while working efficiently and with accuracy to meet priorities.

Essential Job Functions

• Responding with professionalism and appropriate urgency to telephone inquiries

• Having the 'right' conversations with customers (right questions, right guidance, right amount of time) that address issues or concerns

• Accurately processing various underwriting activities such as policy changes and payments and recognizing the logical next steps that result from those changes.

• Managing your time to ensure calls to related tasks are completed in a timely manner and efficient manner

• Analyzing your own work for accuracy and identifying opportunities for process improvement

• Communicating and collaborating with team members to share information, document processes, resolve issues, and provide support for learning

• Must be willing to complete tasks outside of formal job requirements

• Performs other duties as assigned.

CURE will pay for the cost to obtain your Personal Lines License. Obtaining your license is a requirement during the new hire process.

Requirements:

• High School Diploma or GED equivalent required.

• Recent college graduates are encouraged to apply!

• Excellent written, oral and interpersonal skills, as well as a strong customer service orientation.

• Prior experience in Customer Service and/or in a Call Center.

• Prior experience in Insurance industry a plus

• Great organizational skills.

• Must be able to multitask while being detail oriented.

• Ability to follow directions.

• Team player who is self-motivated.

• Ability to utilize critical thinking to recognize discrepancies and problem-solve.

• Openness to feedback and a strong desire to learn.

• Bilingual Spanish is a plus.

Physical Actions/Environment: Required job duties consist of prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in-person, on the phone/virtually, and in writing. Ability to read, understand, process and evaluate large amounts of technical information and make related, informed decisions.

Starting Salary: Salary for this position starts at $23/hour, if licensed, with additional salary consideration commensurate with licensing and experience.

Operating Hours: This department is open from 8 AM - 7 PM Monday - Friday and 8:30 AM - 4:30 PM on Saturday. Work schedules/shifts will vary based on business needs. Overtime as business needs dictate.

Schedule: We offer a hybrid work schedule: team members work onsite 4 days per week and have the flexibility to work remotely 1 day per week.

Location: Detroit, MI or Princeton, NJ

We recruit, hire, employ, train and promote, and compensate individuals based on job-related qualifications and abilities. We respect the dignity and worth of each individual and are committed to an employment environment that is free from all forms of employment discrimination.

CURE Auto Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description may be subject to change at any time.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.