Patient Care Coordinator (PCC)

Job Description

Job Description

ARE YOU AN ORGANIZED HEALTHCARE PROFESSIONAL WHO IS TIRED OF WORKING IN A ROLE WITH NO FLEXIBILITY OR LIMITED OPPORTUNITIES?

Are you sick of being unappreciated? Do you want to have a role where you have a large influence in our community?

Do you want a role where you are not just another Office Assistant , because you know you are able to be so much more?

Are you the motivated office team player we are looking for?

About you :

You are a positive and motivated person who genuinely loves helping people, particularly children, and using your excellent customer service and communication skills. You are collaborative, love performing service recovery, enjoy problem solving and meeting deadlines, and have excellent people skills. You would like a role that allows you to be creative, make a difference in people’s lives, and to learn the ins and outs of a private practice in a world of corporate healthcare.

You may be looking for your first role in a private practice or are ready to move into a role that gives you the fulfillment you desire with the remuneration you deserve.

This is the role for you! And this is why:

At Elevate Health & Therapeutic Services you will be one of the family. We are committed to supporting all of our team members to reach their professional and personal goals whilst working in a fun, friendly, and dynamic environment. We understand the importance of a good work-life balance and what it takes to achieve this.

We are a well-established company with a growing newer clinic in the Mt Laurel area, having served our community for many years. Due to our exceptional reputation amongst our patients and referrers alike we are continuing to expand and are looking for our next team member to support our office needs. The role will start as part time (about 20 hours per week) with the potential to become full time down the road.

You will never be bored with our diverse cases (e.g. sign language, speech language needs, private clients, school contracts, reading tutors) as well as opportunities to support social media, and brainstorming new avenues to grow the practice.

You will be offered flexibility and very attractive performance incentives so you are rewarded for your hard work and skill set. If you are the next outstanding Patient Care Coordinator for our progressive, supportive and accomplished practice we would love to meet you. Tell us why this role is for you!

The PCC will be responsible for:

• Perform daily administrative coordination of patients through scheduling evaluations and therapy sessions, ongoing communication with patients, therapists, and management; entering patients into our EMR system.
• Prepare new patient charts in our EMR system; obtain all necessary patient documents.
• Request and obtain prior authorizations for all patients; track when updated prior authorizations need to be requested.
• Send completed reports to patients under the direction of the Practice Manager.
• Collect copayments, co-insurance payment, and deductible payments from all necessary patients.
• Enter data and documentation in EMR system as well as any and all practice logs/folders.
• Assist with any patient billing inquiries for visits.
• Provide administrative support to therapists and Practice Manager as needed regarding correspondence, patient record, documentation, and office administrative information.
• Assist as needed with additional administrative functions including scanning, faxing, emailing, copying patient records.
• Perform front desk functions and patient assistance via check in and check out; answer practice telephone.

Qualifications for Patient Care Coordinator

• Proven experience working in an administrative position in a clinical or medical setting
• Strong understanding of healthcare administration and office tasks
• Familiar with software for healthcare systems
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent customer service with a patient focus
• Preferred—strong writing and editing skills
• Experience in billing
• Knowledge of Google Suite preferred