Administrative Assistant
Job Description
Job Description
We are looking for an experienced Administrative Assistant to join our team in Hackensack, New Jersey. This is a contract position within the non-profit sector, requiring a detail-oriented individual who thrives in a fast-paced environment. The ideal candidate will bring exceptional organizational skills and a proactive approach to supporting operations, ensuring compliance and quality standards are met.
Responsibilities:• Communicate directly with families to provide assistance and address concerns with courtesy and empathy.
• Handle complaints and de-escalate situations effectively, ensuring appropriate follow-up by relevant team members.
• Review and audit family and youth charts monthly to confirm the timeliness, quality, and compliance of service delivery.
• Develop and compile quarterly reports based on collected data to support organizational goals.
• Process family medical record requests as directed by the Compliance Supervisor, maintaining strict confidentiality.
• Ensure compliance matters are handled discreetly and securely, adhering to all organizational policies.
• Manage multiple high-priority assignments independently while maintaining efficiency and accuracy.
• Utilize strong organizational and time management skills to meet deadlines and optimize resources.
• Support ongoing quality improvement efforts and contribute to the development of creative solutions.
• Foster productive and collaborative relationships with team members and stakeholders.• Associate degree in finance, health, business administration, or a related field preferred.
• Proficiency in Microsoft 365 applications and other office technology.
• Strong written and verbal communication skills, along with excellent interpersonal abilities.
• Experience with quality improvement, compliance, or insurance processes is a plus.
• Flexibility to work with families needing assistance at varying schedules.
• Bilingual proficiency in English and Spanish is preferred.
• Ability to work independently and manage multiple tasks efficiently.
• Commitment to attention to detail, growth, and openness to feedback and coaching.
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