Guest Service Representative - Hotel Front Desk
Job Description
Job Description
SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Best Western brand experience is preferred but not required.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software (Jonas Chorum)
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Recommended Jobs
Nurse Practitioner - Hematology/Oncology
Thriving Private Oncology Practice is looking to hire a Nurse Practitioner or Physician Assistant in a Hematology/Oncology clinic. Right outside Philadelphia, PA area in New Jersey. Live in Cherry H…
Experienced Automotive Service Advisor
Rare Opportunity for Top Experienced Service Advisors Looking for Growth. Earning Potential $200,000 +++ This position has potential for management growth. We are family owned and operated under t…
Senior Client Advisor
Gucci is seeking a Senior Client Advisor in Paramus to assist in driving sales results, training Client Advisors, and managing daily store operations. The role requires a dynamic leader with strong re…
Manager, Special Events
Job Description Job Description POSITION SUMMARY Porzio, Bromberg & Newman, P.C. ("Porzio"), is a highly-respected, well-established and expanding law firm with two subsidiary companies and of…
Locum Neurology Nurse Practitioner or Physician Assistant
Locum Night-Shift Neurology APP (Stroke & General Neurology) - Inpatient | NJ Start Date : ASAP Duration : Ongoing Location : Major Academic Medical Center in Central New Jersey Settin…
Operations analyst
Position title: Operations analyst Duration: 3 years contract Location: Beaverton, OR Job Description: Data analysis and preparing recommendations; includes creation of n…
Associate Attorney
Job Description Job Description Join a top-tier law firm as an associate attorney focusing on public entity labor law. This is a unique opportunity to work alongside a collaborative team of dedic…
Experienced Preschool Teacher
Job Description Job Description Benefits: ~401(k) matching ~ Competitive salary ~ Dental insurance ~ Employee discounts ~ Free uniforms ~ Health insurance ~ Paid time off ~ Traini…
Infant & Toddler Teacher
Job Description Job Description Summary Ellie's Academy is seeking a passionate and dedicated Teacher to join our Infant Toddler team in Somerville, NJ. As a co-lead, you will work alongside…
Program Coordinator
Job Description Job Description Position Summary: The New Jersey Children’s Alliance (NJCA) promotes hope, healing and justice for victims of child abuse throughout New Jersey by supporting…