Hospitality Services Assistant

Job Description

Job Description

Position Summary

The Hospitality Services Assistant is responsible for coordinating and delivering catering, meeting support, and office hospitality services for internal meetings, events, and daily operations. This role ensures conference rooms, kitchens, and refreshment areas are properly maintained, stocked, and presented to the highest standards while providing exceptional service to employees and guests. The position requires strong organizational skills, attention to detail, vendor management, and the ability to work in a fast-paced professional environment.

Key Responsibilities

Catering & Event Coordination

• Coordinate and manage catering services for internal meetings, training sessions, and firm events.
• Plan menus and place catering orders in accordance with budget guidelines and organizational standards.
• Monitor the quality, timeliness, and presentation of food and beverage services.
• Serve as the primary liaison with external caterers, food service providers, and related vendors.
• Receive, review, and process catering invoices for approval and payment.

Meeting & Conference Room Support

• Set up conference rooms and meeting spaces, including food and beverage service, equipment, and room configurations.
• Ensure meeting rooms are clean, organized, and fully prepared before scheduled events.
• Break down and clean meeting spaces following events and functions.
• Respond promptly to employee requests related to room setups, catering needs, and internal events.

Inventory & Supply Management

• Order, maintain, and monitor inventory of office refreshments, kitchen supplies, and other firm-purchased consumables.
• Ensure kitchens, coffee stations, and hospitality areas remain clean, organized, and adequately stocked.
• Maintain supply closets and storage areas in a neat and orderly manner.
• Continuously assess supply and service costs and collaborate with management to identify cost-effective purchasing opportunities.

Administrative Support

• Maintain accurate records of catering requests, inventory, vendor information, and related expenses.
• Answer incoming calls and assist with inquiries related to catering, meetings, and office services.
• Support broader Office Services initiatives and perform additional duties as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• One (1) year of experience in catering, hospitality, conference services, facilities support, housekeeping, or a related customer service environment preferred.
• Experience coordinating events or managing office hospitality services is highly desirable.

Skills & Competencies

• Strong customer service and interpersonal skills with the ability to interact professionally with employees, clients, and vendors.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities and work independently.
• Strong attention to detail and commitment to quality service.
• Basic proficiency in Microsoft Word, Excel, and Outlook.
• Ability to operate standard office equipment, including multi-line telephones, copiers, and scanners.
• Effective verbal and written communication skills in English.

Physical & Work Requirements

• Ability to lift, carry, and move catering supplies and office materials as needed.
• Ability to stand, walk, and move throughout the office for extended periods.
• Flexibility to adjust schedules to support meetings, special events, and periods of increased workload.
• Valid driver's license or reliable transportation to off-site locations when required.

Success Factors

The successful candidate will be service-oriented, organized, proactive, and committed to delivering an exceptional workplace experience. This individual will take pride in creating a welcoming environment, maintaining high hospitality standards, and supporting the day-to-day operational needs of the organization.

Equal Opportunity Employer
We are committed to creating a diverse and inclusive workplace and encourage qualified candidates from all backgrounds to apply.