Office Manager

Job Description

Job Description

Are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services (AHS)! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.


This job posting provides the opportunity to work with a recently opened locally owned and independently operated franchise of AHS located in Wayne New Jersey. As the Office Manager, your energy, enthusiasm and teamwork are what is needed to get a fast start for this new location to obtain satisfied customers, secure rewarding work for our craftsmen and success for the company and yourself.

In this role you will generate and convert customer leads while educating potential customers on the types of services & solutions we provide as well as our service model. LEAD CONVERSION EXPERIENCE IS REQUIRED! ADDITIONALLY, YOU WILL BE KEY TO THE MANAGEMENT OF THE DAILY CRAFTSMEN/CUSTOMER PROJECT SCHEDULE. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Job Responsibilities

As an Office Manager, your primary responsibilities will be customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies. You will also be responsible for working with ADP to process the bi-weekly payroll for all employees.


It is expected there will be opportunities for you to get out of the office to be part of marketing campaigns for new customers and skilled craftsmen, to help with company social media presence, along with monthly reporting activities. Although regular work hours are 8am - 5pm, note that some events may need to be scheduled for the weekends.

Your specific duties in this role will include:

• Creating, responding to and converting customer leads in a timely manner
• Coordinating the schedule and material ordering for multiple craftsmen and projects
• Utilizing our dispatching & schedule management software, called Service Titan
• Returning customer calls as needed and following up with past customers
• Performing paperwork and filing duties
• Assist in solving operational logistics to ensure a smooth customer journey

Job Requirements

We are looking for a highly organized, detail-oriented professional that can create and convert customer leads and has a strong background with multi-tasking skills. It is important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

Specific qualifications for the role include:

• High school diploma or GED
• At least 3 years of customer service/scheduling experience
• Experience with Customer-facing sales
• Adaptive to technology and training; ServiceTitan or similar Field Service Management systems experience a plus
• Excellent office management skills
• Solid/Quick/Accurate typing skills
• Great multitasking and prioritization skills
• Exceptional communication skills
• Legally able to work in the United States with a valid drivers license, vehicle, auto insurance and willing to drive/work marketing events, including weekends

Build a fun and rewarding career with an industry leader!

Apply now!