Change Delivery Project Manager

Job Description:

1. Management of change projects within the organisation, ensuring that they are delivered on time, within scope, budget, and to

the required quality standards.

1. Development and management of project plans that outline the scope, objectives, timelines, and resource requirements for

change projects.

1. Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are

informed about project progress and that their needs and expectations are being met.

1. Management of project teams, ensuring that they are properly resourced and that they have the necessary skills and expertise

to deliver on project objectives.

1. Management of project budgets, ensuring that projects are delivered within the agreed budget.

1. Creation of reports on project progress to ensure that proposed solutions are delivered on time and within budget.

1. Management of project risks, ensuring that risk, assumptions, issues and dependencies are identified, assessed, and

mitigated as necessary.

1. Facilitation of change management activities, including training and communication, to ensure that change projects are

successfully implemented and embedded in the organisation.

Expectations

1. To meet the needs of stakeholders/ customers through transactional processing and customer service.

1. Perform routine and specific tasks as assigned, focussing on quality execution

1. No people leadership roles at this grade

1. Execute work requirements as identified in processes and procedures, identify escalation of policy breaches as required.

1. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your

work and areas of responsibility in line with relevant rules, regulation and codes of conduct.

1. Gain and maintain an understanding of how assigned duties contribute to the activities of the team alongside knowledge of job

activities and operational procedures within own role.

1. Follow detailed and defined rules/ instructions and make simple judgements in straightforward situations typically having to

select from defined and documented alternatives.

1. Demonstrate a good knowledge and understanding of procedures.

1. Evaluate and select the correct solution to problems to complete the tasks.

1. Perform first line customer service related activities, interact with stakeholders on matters of customer service or

administrative tasks, sometimes engaging with difficult contacts, networking with other employees where appropriate.