Digital Customer Success Specialist - Fitness Industry

Digital Customer Success Specialist – Fitness Technology

Base Salary: $80,000–$85,000
Bonus: Variable Bonus Opportunity
Experience: 3–5 Years in Customer Success, Business Development, or Post-Sales Support
Required: Professional Gym/Fitness Industry Experience
Focus: Customer Success | Digital Products | Client Adoption | Account Growth
Benefits: Health, Dental & Vision | PTO | 401(k) with Match + Additional Benefits

About the Opportunity

Our client, a global leader in fitness equipment and wellness solutions , is seeking a Digital Customer Success Specialist to drive successful adoption and activation of its digital product line.

This role will work directly with customers throughout the post-sale experience, helping them successfully implement digital solutions, increase product utilization, and maximize long-term value.

The Digital Customer Success Specialist will also help establish customer success best practices while partnering with the sales team to support product penetration, renewals, account growth, and customer retention.

Professional gym or fitness industry experience is required for this opportunity.

What You'll Do

• Guide new customers through product setup, onboarding, activation, and implementation
• Provide customer training to ensure users understand how to effectively utilize digital products and services
• Develop and maintain strong customer relationships while understanding their goals, needs, and challenges
• Proactively engage customers through phone, email, chat, and other communication channels
• Monitor customer progress, answer questions, resolve challenges, and gather feedback
• Educate customers on product features and capabilities to increase adoption and maximize value
• Manage customer accounts throughout the post-sale lifecycle
• Support the digital sales team with renewals, upsells, and cross-sell opportunities
• Monitor product usage and adoption data to identify at-risk customers and retention opportunities
• Develop strategies to improve customer engagement, adoption, and retention
• Collect and analyze customer feedback to identify trends and opportunities for product or service improvements
• Create customer success plans outlining goals, milestones, and strategies for achieving desired outcomes
• Develop training materials, user guides, and documentation to improve the customer experience
• Help establish scalable Customer Success processes and best practices
• Collaborate with sales and internal teams to support customer satisfaction and revenue goals

What You'll Bring

• 3–5 years of experience in Customer Success, Business Development, or post-sales support
• Professional gym or fitness industry experience required
• Strong customer-focused mindset with excellent communication and relationship-building skills
• Ability to understand customer goals and provide consultative recommendations
• Strong problem-solving and time-management skills
• Ability to analyze customer data, product usage, and adoption trends
• Comfortable learning and working with digital products and technology platforms
• Strong consulting and project management skills
• Ability to manage multiple customer accounts and priorities simultaneously
• Proactive approach to customer engagement, retention, and relationship development

Compensation & Benefits

• Base Salary: $80,000–$85,000
• Variable bonus opportunity
• Health insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)
• 401(k) with employer match
• Additional comprehensive benefits

Why Join?

• Global Fitness Brand: Join a world leader in fitness equipment, technology, and wellness solutions
• Digital Innovation: Help customers successfully adopt and maximize innovative digital fitness products
• Customer Ownership: Guide clients from onboarding through adoption, retention, and long-term success
• Cross-Functional Impact: Partner with sales and internal teams to improve customer outcomes and account growth
• Growth Opportunities: Support renewals, upsells, cross-sells, and increased product penetration
• Diverse Customer Base: Support solutions used by fitness clubs, hotels, spas, corporate gyms, universities, rehabilitation centers, professional sports facilities, and private homes

If you're a Customer Success professional with experience in the professional fitness industry who enjoys building relationships, driving product adoption, and helping customers maximize the value of technology, we'd like to hear from you.

Apply today to learn more about this opportunity.