Sales Success Credit Support Manager - Payments - Vice President

JPMorganChase

Jersey City, NJ

Job Description
Join Our Sales Success team where you will manage the Sales Success Credit Support team as they support GCB Payments Sales.
As a Sales Success Credit Support Manager within the Sales Success Credit Support team, you will lead the team in supporting GCB Payments Sales. You will develop and maintain subject matter expertise of Payments products and their associated credit facilities, collaborate with stakeholders on projects, and manage exception reporting and feedback. Your role will involve creating process models, specifications, and management presentations, while ensuring clear communication and partnership with stakeholders to achieve common goals.
The Sales Success Credit Support team is considered the subject matter experts for Payments product credit. The team works with a variety of stakeholders including Sales, Product, Credit Risk, Implementations and Operations on a variety of requests and continuous improvement projects. The primary responsibility of this role is to manage the team as they support GCB Payments Sales with proper credit setups for clients, effective credit utilization, and proactive rightsizing.
Job Responsibilities
Develop and maintain subject matter expertise of Payments products and their associated credit facilities including the business and application flows.
Develop and maintain subject matter expertise in the various systems and tools used by the team to monitor credit.
Support stakeholder requests such as facility analysis / reporting, answering questions on how to setup and maintain Payment facilities, and resolving setup issues identified on exception reports.
Manage the creation of exception reporting, providing feedback to stakeholders and updates to management.
Develop and maintain Standard Operating Procedures for different request types
Collaborate with project stakeholders to determine scope and management of both new and existing projects.
Work with stakeholders on a structured plan and provide periodic reporting to management.
Create process models, specifications, diagrams / flows, and management presentations.
Required Qualifications, Skills And Capabilities
Experience in global payments, with understanding of credit facilities required.
Experience in control management
Experience in project management including scope, planning and risk/issue management.
Strong understanding of Windows Office
Data experience
Ability to clearly communicate, partner and influence - leading others to a common goal.
Preferred Qualifications, Skills And Capabilities
Advanced Excel, SQL, Business Objects, Alteryx experience preferred
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

Posted 2025-10-06

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