Front Desk Receptionist

Job Description

Job Description

Description:

As the first point of contact for our patients, the Front Desk Receptionist plays a vital role in creating a welcoming environment and ensuring the efficient operation of our medical office. This individual will handle patient interactions, scheduling, phone communications, and administrative tasks, while upholding our commitment to exceptional patient care and confidentiality.

Key Responsibilities:

• Greet patients and visitors warmly, providing excellent customer service.
• Answer multi-line phones promptly and professionally, directing calls appropriately.
• Schedule, confirm, and cancel appointments in the electronic medical record system.
• Verify patient information, insurance, and collect co-pays at check-in.
• Prepare and maintain accurate patient charts and documentation.
• Coordinate patient flow by communicating effectively with medical assistants and providers.
• Answer incoming phone calls, respond to patient inquiries, and relay messages to appropriate team members.
• Manage faxes, scanning, and document management to ensure records are up-to-date.
• Address patient inquiries and concerns with professionalism and empathy.
• Maintain a clean and organized front desk and waiting area.
• Assist with other administrative tasks as assigned by office leadership.

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance

Part-time Benefits:

• Vision
• Flexible Spending Accounts
• MetLife Auto/Vehicle & Home Insurance Discounts

Required Skills and Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Previous medical office or customer service experience is a plus.
• Proficiency in basic computer skills and electronic medical records (EMR) systems.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Strong attention to detail and commitment to accuracy.
• Adherence to patient confidentiality and HIPAA regulations.