TRUCK SHOP SERVICE MANAGER
Job Description
Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Training & development
- Competitive Compensation
Job Summary
Seeking a motivated, experienced leader with a strong truck repair background to manage a fast-paced service center. Responsibilities include supervising technicians, handling customer inquiries, and managing documentation.
Responsibilities
- Lead and manage the service team to ensure quality work, customer satisfaction, and profitability.
- Oversee daily service department operations and assign tasks based on technicians' skill levels.
- Prioritize workloads and adjust staffing as needed.
- Ensure timely completion of repairs and maintenance.
- Supervise technicians during repair processes
- Inspect work after job completion for quality assurance.
- Keep dashboards updated with customers interactions
- Provide technical support to technicians as needed.
- Assist in enforcing company policies, procedures, and safety protocols.
- Assist with hiring, training, supervising, and evaluating staff.
- Assist maintaining a clean shop environment.
- Bilingual- ENGLISH AND SPANISH
- At least 8 years of experience as a shop service manager in a busy environment.
- Strong leadership and management skills.
- Strong customer focus and decision-making skills
- Excellent communication skills, both verbal and written.
- Good interpersonal and conflict resolution skills..
- Successful completion of a pre-employment drug and background screening.
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