Account Service Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Account Service Manager

What does a successful Account Service Manager do?

As an Account Service Manager (ASM) at Fiserv, you will meet client strategic goals by serving as the primary contact for developing and managing operational relationships. You will be responsible for driving client satisfaction and supporting the overall client service experience. Working closely with the Account Executive team, you will oversee day-to-day client relationships and maintain high standards of communication and service excellence through influence and leadership behavior. Success in this role requires a self-driven attitude, empowerment to make decisions, and the ability to build relationships with both internal partners and external clients.

What you will do:

• Proactively organize, set goals, and maintain a self-driven mindset.
• Focus on learning and building deep knowledge of the Fiserv Digital Payments product suite, especially for products used by your assigned client portfolio.
• Understand operational requirements and unique goals of the assigned client portfolio to ensure quality delivery and maintenance support of all products and services.
• Manage and develop operational relationships for the assigned client portfolio, taking primary ownership of client satisfaction within service delivery.
• Serve as the primary contact for internal resources related to client operational issues, specifically partnering with Account Executives on account planning.
• Prepare and deliver operational account reviews, performance reporting, and service-level agreement reporting related to service delivery and key performance indicators.
• Lead post-implementation onboarding of support transition and set ongoing support expectations.
• Proactively identify opportunities for process improvements between Fiserv and the assigned client portfolio, including cost-saving initiatives.

What you will need to have:

• Bachelor’s degree and/or equivalent military experience.
• 3+ years of experience in account management.
• Proven proficient in presentation building and delivery.
• Aptitude for technology and analysis tools.
• Executive presence to influence senior decision-makers.

What would be great to have:

• 5+ years of B2B support experience.
• Financial services industry experience.
• In-depth knowledge of banking industry and bank operations, including ACH transaction flow.

Salary Range

$62,500.00 - $102,000.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.