Area Customer Service Coordinator

Job Description

Job Description

Job Summary:

The Area Customer Service Coordinator supports daily operations across multiple customer sites by providing flexible, on-site service support and ensuring high levels of customer satisfaction. This role involves assisting with service delivery, operational improvements, and account management across a designated geographic area. The ideal candidate is adaptable, customer-focused, and capable of handling diverse responsibilities in both office and warehouse environments.

Key Responsibilities:

• Support daily operations for all contracted services across multiple customer accounts
• Assist with implementation of new accounts and service expansions
• Provide on-site support and cover for absences, training, or staffing gaps
• Perform visual inspections to ensure compliance with safety and operational standards
• Assist in process improvements, procedural testing, and validation
• Help onboard and cross-train team members
• Develop and maintain Site Procedure Guides and ensure accuracy/compliance
• Deliver excellent customer service and maintain a customer-focused environment
• Communicate effectively with customers and respond to inquiries promptly
• Escalate and assist in resolving customer issues
• Collect operational data and support Monthly Operations Review processes
• Travel between multiple customer locations to provide operational support

Required Skills:

• Minimum 12 months of related work experience
• Intermediate proficiency in Microsoft Office and general computer applications
• Strong communication and interpersonal skills
• Ability to multitask and adapt to changing environments
• Problem-solving and decision-making skills
• Basic math skills
• Ability to follow written and verbal instructions accurately
• Strong organizational and time management skills

Preferred Skills:

• Post-secondary education (preferred)
• Experience in customer service or managed services environments
• Knowledge of account services and job scheduling
• Experience troubleshooting and resolving customer issues

Certifications:

Valid driver’s license with clean record (may be required)

Reliable transportation and required auto insurance (may be required)

Education:

High School Diploma or equivalent required

Post High School education preferred

Education: High School

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.