Training & Support Lead

Kforce's client in Edison, New Jersey (NJ) is searching for a Training & Support Lead to join their team. Summary: The Training & Support Lead will be responsible for the development, execution and management of all training and support activities related to dashboards, explores, and reports available in our new advanced reporting platform, Looker. Essential Job Functions:

• Achieve and maintain a deep understanding of all dashboards and applications in production; Understand and monitor go-live schedules to support ongoing roll-out trainings and communications
• Develop a suite of training materials for widespread publication and consumption for a variety of user types and experience levels
• Develop and manage training and support goals; Monitor and assess the effectiveness of training and support initiatives, making adjustments as needed
• Conduct outreach, schedule, design and facilitate comprehensive and customized training to users with varying levels of technical expertise
• Provide one-on-one coaching and support to users, addressing specific needs and challenges directly or by facilitating collaboration with internal SMEs
• Establish and manage a process for monitoring changes to in-scope tools to maintain up-to-date materials and training programs
• Partner with Analytics Translators and Business Analysts to develop go-live/roll-out training approach for new tools and functionalities
• Monitor and report on the progress of user adoption, providing insights and recommendations to improve training and support strategies
• Act as a liaison between users and the technical team, gathering user feedback and advocating for improvements based on user experiences
• Monitor and triage inquiries from across the organization to a designated support chat space, providing clear and actionable resolution and options for users
• Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related business fields
• Minimum of 6 years of experience in IT training with at least 4 years in a healthcare delivery setting
• Minimum of 2 years of experience working directly with clinicians and healthcare professionals
• Strong understanding of business intelligence tools, function, and business application
• Demonstrated experience in identifying and creating reporting tools to solve business challenges
• Demonstrated experience working with the Looker reporting platform
• Demonstrated understanding of healthcare analytics
• Excellent communication and interpersonal skills
• Proven ability to manage multiple projects and priorities simultaneously
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms