Technical Account Manager for MSP- Florham Park (Hybrid)
- Strategic Roadmaps and budgets- validate that Link High is doing what is promised, and compliance requirements are being met.
- Client Relationship Management & Retention- Foster long term relationships that result in high levels of client retention.
- Client Service Experience- Be a trusted advisor and central point of contact for client and internal escalations. Regular client contact (ALL clients not just large) - not to sell but to make sure account is happy.
- Issue Management & Escalation- Own and resolve client issues outside the scope of standard support tickets. Act as escalation point for client leveraging necessary departments and resources.
- Work with Technical Service Teams to quote projects, hardware, and Cloud solutions. However, the proposal and quote should be created and presented by this individual.
- Monthly or quarter meetings with clients (at least one annual in person visit other meetings may be remote). Most of our clients are in NJ/NY/PA. Some clients are out of state and may require annual in person visit.
- Desire to keep up with the MSP industry and research new service offerings.
- ConnectWise Manage, Ninja RMM, MSP Bots, Cloud Radial (for account management), and Quoter.
- Microsoft Server Suite
- Office 365
- Microsoft Azure
- Firewalls
- Technical knowledge of networking and hardware
- At least 3 years in MSP or IT business with experience with client management or service delivery.
- Strong interpersonal skills with customer focus
- Competitive Compensation
- 100% Employer Paid Medical/Dental, Short/Long Term Disability, Life Insurance for employee.
- 401K with matching Company Contribution
- Credit Union Membership
- Opportunity to grow- VCIO, Project Management, etc.
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