Sportsbook Supervisor

Job Description

Job Description

Reporting to the Sportsbook Lead Supervisor, the Supervisor is responsible for the sports wagering operations of the during assigned shift including but not limited to approving or denying wagers in conjunction with the risk team, scheduling of staff, and ensuring compliance with company and state gaming regulations. Also facilitates all cash transfers to and from cashier windows and in the vault. Responsibilities may also validating identification of patrons, refusing wagers from underage or excluded patrons include balancing and auditing cashiers, reporting discrepancies and other risk related situations to management.

Essential Duties and Responsibilities:

Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned.

Deny wagering to all underage and excluded patrons

Monitors all monies being wagered

Approves and refuses sports wagers as appropriate

Handle escalated guest disputes in the Sportsbook

Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements

Provide outstanding customer service in a timely manner to both guests and fellow employees

Responsible for transporting change, pickups, and banks in a safe and timely manner

Responsible for accurate reporting on monies exchanged from employees at the end of each day/event

Adhere to money handling procedures and policies

Report issues and discrepancies to management immediately

Perform other duties as assigned

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High School Diploma and/or Associate’s Degree and/or Bachelor’s Degree with strong mathematical skill set. Must be 21 years of age.

Special Qualifications:

Strong background and in-depth knowledge of the gaming industry and betting process a must.

Ability to thrive in a fast-paced, team-oriented environment

Previous high volume cash handling experience required

Previous experience as a bank teller a plus

Must display the utmost integrity due to handling large sums of cash

Must have the ability to work independently with limited supervision

Interpersonal and communication skills; ability to act professionally and confidently interact with all constituents

Provides leadership and direction to direct reports

Demonstrates poise, tact, judgment and diplomacy

Ability to work flexible hours including nights, weekends and holidays as needed

Language Skills:

Basic language skills apply.

Mathematical Skills:

Math skills and counting skills required

Reasoning Ability:

Common sense reasoning in a variety of situations.