Patient Relations Manager

Patient Relations Manager Location Paterson, NJ (Sandy Hill area) :

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Title: Community Relationship Analyst

Company: Oak Street Health

Role Description:

Community Relationship Analysts (CRAs) are an integral part of our broader Outreach team, which is responsible for engaging adults on Medicare in the community to help drive new patient growth. Building relationships with community leaders to create opportunities for the Outreach team to engage adults on Medicare is a critical responsibility of the CRA. High levels of flexibility, creativity, the ability to work well with a team, and problem-solving are required to be successful.

The CRA is also responsible for establishing and maintaining relationships with local community leaders by engaging in collaborative activities to mutually benefit the community and OSH.

Additionally, the CRA is responsible for marketing Oak Street Health to eligible adults by creating relationships with people important to our Medicare population.

Core Responsibilities:

Community Outreach/Engagement

• Researching and understanding the landscape of influencers and community partners in your respective market.
• Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.
• Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults
• Working with local leaders in the community to identify opportunities to further expand & develop new channels of patient growth
• Collaborating Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs)

Account Management

• Building and nurturing relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve.
• Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives
• Maintaining regular touchpoints and contact with key stakeholders. Examples of items to discuss in these conversations include
  • Reviewing weekly KPIs (new leads generated or new patients added)
  • Updates on current status of initiatives
  • Discuss new updates in the center (Medicare 101 Events, New Provider joining, etc.)
• Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation & new patient growth

Event Planning

• Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community
• Coordinating all details of the events both internally and externally to ensure that events are engaging, well attended and drive lead generation.
• Clearly communicate objectives, strategy and expectations for each event with Regional Director of Growth, Outreach Managers and Outreach Executives

Sales

• Generating field account engagement by proactively working with local leaders on community outreach opportunities
• Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
• Planning lead generation and community engagement at least 2 weeks in advance to strategically develop & maintain lead pipeline
• Other duties as assigned

What are we looking for?

We're looking for motivated people with:

• Previous experience in account or community engagement
• Comfort with cold calling and prospecting in a business to business environment
• Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added
• Unique ability to adapt and overcome external relationship issues for positive outcomes
• Ability to manage multiple projects & accounts simultaneously
• Ability to work proactively to generate new growth opportunities for our Outreach Teams
• Public speaking combined with strong written and verbal skills
• Bachelor's degree or equivalent work experience required
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $49.08

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 08/01/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.