Care Coordinator - Homeless Assessment and Referral (HAR)

Can you look into the eyes of someone who is struggling and see their pain – while also seeing their potential? Are you passionate about providing opportunities to help people rebuild their lives?

The Mission is looking to expand our team of committed staff members who are dedicated to creating an environment where those who have nowhere else to turn can live with dignity, experience hope and see new opportunities.

Do work that matters every single day. Help people rebuild their lives.

The Rescue Mission of Trenton is seeking a dedicated and compassionate Care Coordinator – Homeless Assessment and Referral (HAR) to join our Emergency Shelter team. In this role, you will provide direct case management and support services to individuals experiencing homelessness, helping them overcome barriers, access critical resources, and take real steps toward stable housing and independence.

You won’t just be managing cases—you’ll be helping people change the direction of their lives.
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Why Work Here
At the Rescue Mission of Trenton, your work has visible, meaningful impact. Every day, you’ll work with individuals who are navigating some of the most difficult moments in their lives—and you’ll be part of the support system that helps them move forward.

This is not a “paperwork-only” case management role. This is hands-on, human-centered work where you will:

• See progress happen in real time—housing placements, recovery milestones, and personal breakthroughs
• Be part of a team that believes in dignity, second chances, and practical support—not judgment
• Work in a collaborative environment where case managers, behavioral health staff, and shelter teams coordinate closely to support each individual
• Build relationships that matter, often becoming a consistent and trusted presence in someone’s life
• Leave work knowing your effort directly contributed to safety, stability, and hope for someone in your community

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What You’ll Do
• Provide direct case management services to individuals experiencing homelessness
• Conduct assessments and develop individualized service and treatment plans
• Coordinate referrals for housing, behavioral health, substance use treatment, financial support, and justice-related services
• Work closely with internal teams and external agencies to ensure coordinated, wraparound care
• Support clients in overcoming barriers to housing and stability
• Offer grounding techniques, comfort measures, and choice-based supports for clients experiencing anxiety or environmental stressors
• Maintain accurate and timely clinical documentation in HMIS and client records
• Monitor progress and adjust service plans as needed
• Advocate for clients and contribute to improving program outcomes and service delivery
• Participate in team meetings, training, and ongoing professional development

What We’re Looking For
• Bachelor’s degree in Psychology, Sociology, or a related human services field
• 1–2 years of case management or human services experience required (homeless services experience strongly preferred)
• Knowledge of local mental health and substance abuse treatment providers and community resources
• Understanding of fee-for-service models and community-based behavioral health systems
• Strong communication, critical thinking, and active listening skills
• Understanding of addiction, behavioral health, trauma-informed care, and housing instability
• Experience with clinical documentation and maintaining accurate client records
• Must have strong computer and typing skills, including accurate data entry and documentation
• Proficiency in Microsoft Office (Word, Excel) and HMIS
• Valid driver’s license required
• Ability to work in a collaborative, fast-paced, mission-driven environment
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Schedule: Sunday, Tuesday, Thursday: 9:00 AM – 5:00 PM, Monday & Wednesday: 11:00 AM – 7:00 PM
Salary: $44,928 – $47,528
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What We Offer
We support the people who support others:
• Medical, Dental & Vision Insurance starting the first month after hire
• 100% Employer-Paid Life Insurance
• 401(k) with 2% employer contribution and up to 4% employer match
• Immediate Paid Time Off, plus additional accrued Sick Time
• 12 Floating Holidays per year (available after 90 days)
• Strong, supportive, mission-driven team culture
• Comprehensive training and professional development system built into every level of the organization
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About the Rescue Mission of Trenton
Founded in 1915, the Rescue Mission of Trenton is more than a shelter, we are a place where people can begin again. We serve individuals facing homelessness, addiction, and hardship by providing safe shelter, food, clothing, and access to treatment and supportive services.

Our work is focused on both immediate needs and long-term stability, helping people move toward independence and self-sufficiency. Staff are drawn here because the mission is clear, the work is meaningful, and the impact is real and visible in the lives we help change every day.

We are committed to restoring dignity, creating opportunities, and supporting lasting change for those we serve.

Equal Opportunity Employer
The Rescue Mission of Trenton gives equal job opportunities to all people. We do not treat people unfairly because of race, color, religion, gender, age, disability, sexual orientation, gender identity, veteran status, or any other protected category.

We are committed to a respectful and safe workplace for everyone.