Office Clerk - Elizabeth
- Schedule and dispatch drivers and technicians to designated locations based on predetermined schedules, customer requests, and operational needs.
- Open driving routes daily, ensuring all routes are efficiently planned and prepared.
- Monitor the driver’s progress throughout the day, tracking route schedules and delivery timings.
- Use routing software to optimize daily delivery routes, saving time and fuel.
- Schedule and confirm delivery teams daily, ensuring all teams are ready for deployment.
- Communicate professionally with internal staff, external customers, and vendors as needed.
- Prepare paperwork for daily routes and next-day deliveries, ensuring accuracy and completeness.
- Thoroughly read route sheets and plan trips to maximize operational efficiency.
- Communicate with drivers to assess route schedules, timing of deliveries, and address any issues.
- Maintain clear communication with dispatch and contact customers when required to address inquiries or confirm deliveries.
- Complete daily paperwork, including delivery reports and route adjustments, and submit to management.
- Monitor and review delivery processes, ensuring adherence to company standards and identifying areas for improvement.
- High school diploma or equivalent required.
- Proficiency in routing software and mapping tools, with strong geographical knowledge of the local area.
- Excellent customer service skills with a professional and courteous demeanor.
- Strong verbal and written communication skills to liaise effectively with drivers, customers, and internal teams.
- Highly self-motivated with the ability to manage and prioritize multiple tasks in a fast-paced environment.
- Experience in logistics, dispatch, or route planning is preferred.
- Strong attention to detail and organizational skills to ensure accurate documentation and routing.
- Ability to adapt to changing circumstances and proactively solve problems.
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