Financial Analyst I
• Responsible for the review and evaluation of all chargeback errors, as well as determining appropriate action for resolution
• Addresses chargeback errors by in-depth data analysis and then collaborating with multiple internal departments to obtaining information and feedback necessary for resolution. Also works directly with customer to obtain information necessary for error resolution.
• Responsible for closely monitoring customer deductions, actively pursuing resolution/collection of deductions, and keeping status updates in deduction tracking tool
• Communicates with Finance Shared Service regarding open deductions and status
• Responsible for maintaining an effective customer focus: communicating with and providing supporting documentation for error resolution, efficiencies to reduce future errors, and collection of disputed balances
• Responsible for documentation of actions resulting from internal reconciliation reporting
• Participate/contribute to special projects as needed.
• Prepares for and participates in internal account meetings and internal status calls
• Participates in external customer meetings
• Provides reporting and customer metrics & contract performance insights on chargeback statuses as needed
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