Lead, Infrastructure Engineer

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Job Information Salary Range: $101,490 - $137,380 The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! Primary Role

• The Lead Infrastructure Engineer provides strategic technical leadership for the endpoint environment within the Technology & Innovation organization. This individual is responsible for developing and maintaining strategy, standards, and architecture that support the company's digital workplace. They play a key role in defining and evolving technology direction within their domain or line of business, ensuring efficient infrastructure operation, guiding capacity planning, and leading system design initiatives. The position drives continuous improvement of endpoint capabilities through technology evaluation and innovation, focusing on service delivery to optimize reliability, performance, security, and user experience.
• Serving as the primary contact for endpoint engineering, the Lead Infrastructure Engineer collaborates with Security, Service Desk, Field Technology Services, and external vendors to define requirements, establish governance frameworks, and implement scalable solutions. They also partner with other technology domains to develop innovative business solutions. The role ensures compliance with enterprise standards and contributes to roadmaps that align endpoint technologies with overall business objectives.
• Core responsibilities include the administration and engineering of endpoint management platforms. The Lead Infrastructure Engineer champions technical innovation, advancing complex services and solutions that are streamlined, relevant, and user-focused. Additionally, they oversee implementation efforts across projects impacting endpoints, ensuring solutions are sustainable, thoroughly documented, and effectively operationalized.Key Accountabilities
• Drive the effort to ensure efficient and resilient operation of the technology systems and the appropriate designs of those systems. Working with the line of business leaders and industry experts, ensure the plans help 1) reach a consensus about a set of needs and the technologies required to satisfy those needs, 2) provide a mechanism to ensure efficient and resilient system operation and 3) provide a framework to help plan and coordinate system performance metrics, capacity planning, and system designs.
• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members.
• Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team.
• Perform as a team of strategic, creative, and technical professionals who partner with our clients to solve business problems and meet meaningful business goals.
• Act as an expert in a particular field of knowledge [this may be a business/functional area and/or a particular technology] and provide detailed information and advice as necessary in that specialization in order to achieve business outcomes.
• Develop and/or promote technical solutions which support the business requirements within their area of expertise. Be accountable for
• specific deliverables in relation to software or web development and/or support.
• As needed, lead the technical activity within their area of specialization.
• Support the Head of Technology Enablement/Customer Enablement in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.
• Engage closely with clients to understand what business objectives they want to accomplish through technology enablement and then work with the Customer Enablement team of developers and designers to bring those ideas to life.Knowledge/Skills
• Excellent decision-making ability, balancing what is right with what is realistic
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Demonstrated ability to lead through influence and to deliver results through others while overcoming obstacles to success
• Possesses a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure
• Possesses a curiosity and a passion towards engaging the imagination of line of business leaders in grasping and enabling the fundamentals of change
• Demonstrated ability to work and team with a multitude of different people from various lines of business as well as within Technology & Innovation
• Strong verbal and written communication skills for a wide variety of audiences including proven ability to deliver internal presentations Creative approach to problem-solving with the ability to focus on details while simultaneously maintaining the "big picture" view
• Strong knowledge of digital technologies and some applicability for the water and wastewater industries
• Expertise with a small set of interdisciplinary technology specialties [e.g. data, mobility, GIS, collaboration, infrastructure] and/or deep knowledge of a particular specialty area
• Demonstrated ability to apply these technology specialties to solve practical problems in a high-tech development environment with multi-function teams for small to medium, complex systems with some guidanceExperience/Education
• 6 to 9 years experience working in the technology field required. Experience with the water utility industry is highly desired, but not required.
• Bachelors' degree in Computer Science, Information Systems, relevant field of Engineering or similar technology field [equivalent work experience will be considered]Travel Requirements

As necessary, up to 50%CompetenciesChampions safetyCustomer obsessedCultivates innovationNimble learningDrives ResultsCollaborates

• Up to 9.25% employer retirement contribution, including a 4% 401(k) match and an additional 5.25% employer contribution after a one‑year vesting period
• Eligibility for the American Water Annual Performance Program
• Comprehensive medical, dental, vision, and prescription coverage starting the first of the month following your start date
• Benefit previews available at americanwaterbenefits.com (Non‑Union Employee tab)
• Hybrid work model offering autonomy and flexibility in how work gets done
• A collaborative, purpose‑driven culture with colleagues who care deeply about water and the environment
• Up to $10,000 in qualified tuition reimbursement to support ongoing education