Program Manager

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Program Manager supports Pinkerton clients and their assigned Relationship Management team . The M anager nurture s and manage s the overall client relationship by anticipating needs, responding timely to requests, and providing seamless account management . Th e role consistently adheres to Pinkerton’s Service Delivery Standards to ensure client satisfaction and optima l business outcomes. This position will have a remote work schedule and can be located anywhere within Northeast/Mid-Atlantic states.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Collaborate and communicate with the regional relationship management team as assigned to support the delivery of the highest level of corporate risk management services to Pinkerton’s clients.
• Assess ongoing service and administrative needs and effectively collaborate with the relationship management team to support service delivery.
• Identify potential risks that could impact project delivery and work proactively on mitigating such risks.
• Manage changes in program scope or objectives effectively, as needed, and maintain comprehensive documentation of all aspects of the program.
• Work collaboratively on exceeding client expectations on Pinkerton’s service delivery, adhering to Pinkerton's Delivery Standards.
• Coordinate client assignments with Pinkerton's service delivery functions as needed.
• Responsively manage client and relationship management team inquiries, leveraging the team's expertise to answer them successfully.
• Provide team administrative support and handle issue resolution.
• Contribute data to Quarterly Business Reviews when appropriate.
• Optimize client experiences by proactively seeking professional development and staying informed about the industry and client-centric updates.
• Establish a good rapport with client representatives, outside vendors, and all Pinkerton employees.
• All other duties, as assigned.

Qualifications

Bachelor's degree with experience within Fortune 500 program management roles or an equivalent combination of education and experience sufficient to perform the job's essential functions, as determined by the company.

• Client relationship management skills.
• Able to carry out responsibilities with little or no supervision.
• Proven project management skills.
• Able to multi-task and organize workload for effective implementation.
• Able to interact effectively at all levels and across diverse cultures.
• Able to adapt as the external environment and organization evolve.
• Effective written and verbal communication skills.
• Maintain confidentiality when dealing with sensitive information.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $75,000.00 - USD $85,000.00 /Yr.