Regional Aftersales Manager - North East USA

INEOS Automotive – Built For More

Story so far

Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

If this sounds like you, let’s talk.

Reporting to the Director of Aftersales and Customer Care, working cross-functionally with the wider After Sales team, this role is required to contribute and implement the regional After Sales strategy which is critical to the establishment of the Grenadier in the US Market. The regional After Sales Manager will require extensive experience of all aspects of parts & service business within the automotive industry, preferably with in-depth technical knowledge. This role will be integral to the process of implementing the country/region-specific aftersales plan, to support the launch of a new brand and vehicle and to support our customers with the local workshop partners thereafter

Responsibilities include (but are not limited to):

• Setup, manage and monitor regional partner workshops & stakeholders
• After Sales customer interface
• Safeguard regional parts availability
• Training and process improvement
• Identification of wider product issues and contingency plan roll-out
• Monitor regional financial target achievement and budget spending
• Workshop Process & Service Experience improvement
• Buyback Mitigation & escalated customer handling
• Parts and Accessories sales & revenue generation

What we are looking for:

• Significant Aftersales & Operational automotive experience, which could include vehicle manufacturer or wider motor trade experience
• Recognisable technical qualification or experience based equivalent
• Broad experience, in many, if not all Automotive & Aftersales disciplines
• Very strong drive for continuous improvement – a Kaizen mentality
• Ability to work in both office and field-based teams with a customer focused & service excellence approach
• The right candidate will preferably come from an automotive aftersales background, have strong analytical skills and be able to work to a very wide scope of expectations and wear many different hats
• Regional travel required (50-75%)

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!