Receptionist Patient Scheduler

The primary purpose of the Receptionist/Patient Scheduler position is to act as a receptionist and scheduler for Ambulatory Care Services, Central Access Department including scheduling, confirming, maintaining and monitoring patient appointments, receptionist activities and other general duties.

• Actively contributes to creating a friendly, welcoming and safe environment for UH customers.
• Responds to complaints and concerns by resolving issues immediately whenever possible.
• Works effectively with team to ensure customer service scores for work area meet/exceed targets.
• Responds to caller's query/problem in a detailed and accurate manner, within assigned level of authority and provides follow up status of queries; notifies customer if there will be any delay in providing a final resolution for reported issues.
• Makes inquires of and updates Demographic, PCP and insurance information.
• Provides pre-visit, insurance, and directions to site (clinic/location) instructions.
• Starts each encounter with a welcoming greeting and ends with a closing farewell.
• Participates in practice quality improvement activities.
• Assist in the orientation, training and mentorship of new staff.
• Under the direction of the supervisor/practice manager ensures that scheduling guidelines are current and accessible to team members.

Required:

• High School Diploma, GED or equivalent required.
• One (1) year of clerical experience in a patient care environment preferred.
• Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position.

Preferred:

• Basic computer knowledge is preferred.
• Bi-Lingual

• Paid Time Off (PTO)
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit