Patient Support Specialist | Customer Support Specialist.

Job Description

Job Description

Job Title: Patient Support Specialist | Customer Support Specialist.
Job Location: Whippany, NJ 07981
Job Duration: 4-6 + Month (High Possibility with Extension or conversion for Full time)
Schedule: (Multiple Shifts)
Mon - Fri , 08:00 AM – 04:30 PM
Mon - Fri , 10:00 AM – 06:00 PM
Mon - Fri , 11:30 AM – 08:00 PM
Pay Range: $18 - $20.90/hr. on W2.

• The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient healthcare support services that enable access to prescription medications. This role involves direct interaction with patients, physicians, and pharmacies to support client copay assistance programs.
• As part of a highly concierge, “white glove” service team, you will guide patients through the entire support process by providing program information, eligibility assistance, reimbursement support, and an exceptional customer experience. This position is ideal for someone with strong empathy, communication skills, and experience in healthcare or case management environments.

• Handle inbound and outbound calls with patients, physicians, and pharmacies regarding access to care and reimbursement support.
• Provide outstanding customer service with a strong focus on empathy and patient experience.
• Assist patients with program enrollment, eligibility verification, claims support, and medication access.
• Escalate issues appropriately and collaborate with internal teams such as Program Management, IT, and Contact Center Operations for resolution.
• Process claims and administrative tasks as needed based on business requirements.
• Support additional departmental tasks including mail sorting and claims processing.

• 1+ years of healthcare, patient support, case management, or high-volume contact center experience.
• Experience with pharmacy benefits, healthcare insurance, and/or medical billing.
• Familiarity with Third-Party systems such as.
• Experience using call center platforms such as Five9, In-Contact, or similar systems.
• Bilingual in English and Spanish is a plus.

• Excellent verbal and written communication skills.
• Strong customer service mindset with high emotional intelligence and empathy.
• Ability to explain information clearly and effectively.
• Strong problem-solving and critical-thinking abilities.
• Adaptable and able to manage changing situations effectively.
• Detail-oriented with strong organizational skills.