HVAC General Service Manager

Job Description

Job Description

HVAC General Service Manager

Lor-Mar is a building systems solutions firm providing design and installation of HVAC, plumbing, and controls systems throughout the Philadelphia tri-state area. Lor-Mar provides construction (renovation and retrofit), service, and integrated controls solutions and is a valued partner to building owners and tenants in the commercial, industrial, and institutional end-market, general contractors, contract managers and energy service companies.

SUMMARY:

The General Service Manager (GSM) is responsible for all Lor-Mar Service and Owner Direct activities including achieving goals related to profitability, sales and growth objectives. The GSM is responsible for implementing Lor-Mar's strategic business plan and management of Service, Owner Direct and Controls personnel necessary to achieve those objectives. S/he grows existing business through leading the sales of projects, T&M Spot work and renewable maintenance contracts and subscription services. They are also responsible for the development of tactical business plans that identify and capitalize on local business opportunities in the market. The GSM is responsible for ensuring that all Lor-Mar activities under their control are conducted in a safe, legal and ethical manner and in compliance with all Lor-Mar policies.

RESPONSIBILITIES:

• Maintains a thorough understanding of costs associated with owning, operating, and maintaining a building, and utilizes this knowledge to review these costs with prospects in the marketplace.
• Achieve the annual plan for the service operating unit through the sale of projects, T&M spot work, and automatically renewable maintenance contracts and subscription services in collaboration with a subordinate salesforce.
• Evaluates customer organization and decision-making processes to effectively participate in sales strategy development and presentations.
• Establishes retention and customer care policies to ensure customer retention while maintaining profit objectives.
• Monitors payment of customer invoices and follows up on all receivables over 60 days past due.
• Assumes responsibility for the accuracy of reporting required to operate and manage the service owner direct business.
• Develops the annual budget and forecast of the owner direct business.
• Trains and mentors subordinates on the development and implementation of effective sales strategies.
• Reviews and approves service and owner direct related estimates and proposals.
• Hires, trains, and develops staff capable of performing work required to meet customer commitments and business unit growth targets.
• Assists with the development and achievement of the annual operating plan of the Company.
• Acts as a team player and assists others in the Company in obtaining or retaining business when needed.
• In performing these activities, the GSM is required to use independent judgement and exercise initiative in the identification, and resolution of problems, which may result in customer dissatisfaction, loss of revenues or increased costs to Lor-Mar.
• This position operates primarily in a professional office environment, and routinely utilizes standard office equipment.
• Work tasks may occasionally necessitate travel to local job sites, which means intermittent exposure to the conditions typically associated with a construction site.
• In performing the duties of this job, the incumbent is regularly required to sit, stand, walk, talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
• This position may require up to 20% travel, primarily to customer meetings and job sites.
• Performs other duties as assigned to support the goals of the department and ensure efficient operations.

QUALIFICATIONS:

• 7+ years of direct or related industry employment
• 10+ years in a management role which contains P&L responsibilities.
• Extensive knowledge of the building HVAC/controls industry.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Intermediate level computer skills, including proficiency with Microsoft Office (Excel in particular).
• Capacity to leverage communication/interpersonal skills to develop and enhance business relationships.
• Experience using a highly functioning service focused ERP system to manage the business.