Front Desk Associate

Job Description

Job Description

Dogtopia of Berkeley Heights

Description: 10-20 hours per week.
Specific shifts available are evenings from 3pm-7pm, and Saturdays 8am-5pm.
Opportunities for more hours on a need be basic depending on volume.

About the Front Desk Role:

· A positive, friendly and energetic personality who can multi task and loves a fast paced environment

· Enthusiastically greet all guests, staff, and every dog that uses or is interested in our services.

· Answer Pet Parent questions over the phone and in person, conduct tours and explain benefits of dog daycare, and enthusiastically explain the benefits of using our services.

· Check pups in and out of daycare, boarding and spa, sell treats and special events at drop off, schedule next day of daycare or boarding reservations.

- Ability to toggle across multiple platforms at once and attn to detail on pricing and billing.

- Must be physically able to stand while greeting the parents, take their dogs at lobby or possibly curbside and escort them to and from their playrooms. Dogs range from 5 lbs to 150 lbs. We are not breed exclusive!

· Schedule and confirm meet and greets with pet parents. Follow up with pet parents and veterinarians for vaccination records prior to meet and greet appts.

- Check dogs in and out of daycare, boarding and spa and accurately charge the customer.

- Check voicemails, emails and texts incoming and outgoing. Communicate any concerns and notes with pet parent in real time.

- Following up with Leads to schedule the pups evaluation and convert them to a member!

- Communicate with canine coaches about schedules of in and out of playrooms and spa.

· Log all notes from canine coaches about pup’s behavior or activities as well as log in owners notes after every conversation.

- Ability to stay organized and calm in dynamic fast paced environment.

- Cleaning includes, mopping, sweeping, disinfecting front work area and counter tops clean and tidy.

About YOU:

· You are obsessed with dogs!

· You are 18+ with a strong work ethic who is reliable and punctual with reliable transportation.

· You’re fast-paced and love to stay busy. You are able to stand and physically interact with dogs of all sizes

- You're able to assist in running and transporting dogs during peak times.

· You thrive when you have multiple tasks at once.

· You enjoy meeting and interacting with new people and can make relationships quickly.

· You like to work with others and being a part of a team.

· You’re lively, enthusiastic, friendly and a very strong communicator.

· Ability to work flexible days and hours, including holidays and Saturdays .

Compensation:

$16/hr to start. Increase available after training and proven work ethic. Ample room to advance with the company.