Banquet Manager

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Join our amazing team at Hyatt Regency Morristown which is situated in the heart of downtown Morristown’s historical district near George Washington’s Headquarters, The Morris Museum, and Fosterfields Living Historical Farm. Our newly renovated hotel features 256 guestrooms including 50 spacious studio suites. With more than 31,000 square feet of revitalized meeting and banquet space, the hotel provides premier meeting experience in the Tri-State area.

What are additional benefits working at Hyatt Regency Morristown

• Complimentary hotel nights and discounts at Hyatt properties around the world
• Tuition Reimbursement, 401K with company match, Employee Stock Purchasing Plan
• Free parking/ free meals
• Paid Family Bonding Time & Adoption Assistance
• Paid Vacation, Sick days, New Child Leave, Holidays

The Banquet Manager is responsible for the successful execution of all banquet and catered events, ensuring exceptional service delivery, operational efficiency, and guest satisfaction. This role leads the banquet team, partners closely with Event Sales & Planning, Culinary, and Operations, and upholds Hyatt’s commitment to caring for guests and colleagues.

The ideal candidate is a hands-on leader with strong operational expertise, attention to detail, and the ability to manage multiple events simultaneously in a fast-paced environment.

Key Responsibilities

• Oversee the daily execution of all banquet functions including meetings, conferences, weddings, and social events
• Ensure events are set up and executed according to Banquet Event Orders (BEOs) and Hyatt brand standards
• Conduct pre-event and post-event meetings to ensure alignment across Banquets, Culinary, AV, and Event Sales
• Lead, train, schedule, and supervise banquet staff to ensure proper coverage and service excellence
• Coach and mentor team members, promoting engagement, accountability, and professional growth
• Support performance management, recognition, and corrective action processes as needed
• Lead the onboarding process for new banquet hires, ensuring proper orientation, training, and integration into Hyatt culture
• Train banquet staff on service standards, safety procedures, and event execution requirements
• Coach and mentor team members, providing ongoing feedback, performance management, and development support
• Maintain training records and support cross-training initiatives
• Act as the primary on-site contact for clients during events, addressing requests and resolving issues promptly
• Ensure high levels of guest satisfaction by anticipating needs and delivering personalized service
• Respond to guest feedback and follow up on service recovery opportunities
• Manage labor and operating costs to meet departmental budgets and productivity goals
• Ensure accurate timekeeping, payroll approvals, and inventory controls
• Monitor equipment usage, maintenance needs, and safety standards
• Partner with Culinary leadership to ensure food quality, presentation, and timing standards are met
• Maintain compliance with health, safety, sanitation, and alcohol service regulations

The salary range for this position is between $60,000 - $75,000 annually.