CMDB & IT Asset Management (ITAM) Analyst

Job Title: CMDB & IT Asset Management (ITAM) Analyst

Location: Newark, NJ (Hybrid)
Experience: 5-8+ Years

Job Summary

We are seeking an experienced CMDB & IT Asset Management (ITAM) Analyst to manage and improve the accuracy, governance, and maturity of enterprise Configuration Management Database (CMDB) and IT Asset Management processes. The ideal candidate will have hands-on experience with ServiceNow CMDB, ITAM, HAM, SAM, Configuration Item (CI) management, asset lifecycle management, data reconciliation, and ITIL best practices . This role will collaborate with infrastructure, procurement, and IT service management teams to ensure high-quality asset data, compliance, and operational excellence.

Required Skills

ServiceNow CMDB & ITAM

• ServiceNow CMDB Administration
• IT Asset Management (ITAM)
• Configuration Management Database (CMDB)
• Configuration Item (CI) Management
• CMDB Governance
• CMDB Health Monitoring
• CMDB Data Quality
• CMDB Relationship Management

Asset Management

• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Asset Lifecycle Management
• Asset Discovery
• Asset Reconciliation
• Asset Inventory Management
• License Management
• Procurement Coordination

Data Governance & Compliance

• Data Quality Management
• Data Validation
• Data Reconciliation
• Compliance Reporting
• Audit Readiness
• Governance Frameworks
• Policy Compliance

ServiceNow & ITSM

• ServiceNow ITAM
• ServiceNow Discovery (Preferred)
• IT Service Management (ITSM)
• Incident Management
• Change Management
• Problem Management
• Request Management
• ITIL Framework

Reporting & Analytics

• Advanced Microsoft Excel
• Reporting & Dashboards
• KPI Monitoring
• Operational Reporting
• Data Analysis
• Trend Analysis

Technical Skills

• ServiceNow Discovery (Preferred)
• Active Directory (Preferred)
• SQL (Preferred)
• REST APIs (Preferred)

Soft Skills

• Analytical Thinking
• Problem Solving
• Stakeholder Management
• Cross-functional Collaboration
• Communication Skills
• Process Improvement
• Attention to Detail

Key Responsibilities

• Administer and maintain the ServiceNow CMDB, ensuring Configuration Items (CIs) and relationships remain accurate and up to date
• Manage hardware and software asset lifecycle processes from procurement through retirement
• Monitor CMDB health and proactively resolve data quality, duplication, and reconciliation issues
• Perform asset reconciliation and ensure consistency between discovery tools, procurement records, and the CMDB
• Support CMDB governance initiatives, data standards, and compliance requirements
• Collaborate with infrastructure, procurement, service management, and operations teams to improve asset visibility and data integrity
• Generate compliance reports, dashboards, and operational metrics related to CMDB and IT asset management
• Support audits by maintaining accurate asset inventories and configuration records
• Identify opportunities for process improvements to enhance CMDB maturity and ITAM capabilities
• Develop and maintain documentation for CMDB governance, asset management processes, and operational procedures
• Support ServiceNow Discovery and other automated data collection tools to improve CMDB accuracy

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist - ITSM or ITAM
• ITIL Foundation Certification
• Experience with ServiceNow Discovery and Service Mapping
• Experience supporting enterprise IT infrastructure and asset management environments
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)