Managing Director - Outdoor Living & Home Services

Managing Director – Outdoor Living & Home Services

(Operating Executive / Day-to-Day Business Leader)

Location: United States (Hybrid)
Type: Full-Time | Senior Executive Role

Role Overview:

We are seeking a Managing Director to serve as the operating executive for a growing outdoor living and home services business.

The Managing Director owns day-to-day leadership of the company , translating strategy into execution across pricing governance, sales leadership, project management, field execution, and customer delivery .

This role is accountable for execution, team performance, operational discipline, and financial results , allowing the Founder to step out of daily operations while retaining strategic oversight, ownership control, and brand leadership.

This is not a visionary-only CEO role . It is a hands-on operating leadership role focused on building a durable, scalable business.

Core Responsibilities:

Company Operations & Execution:

• Own day-to-day operations across sales, project management, field execution, and customer delivery.
• Ensure teams operate within defined systems, approvals, and standards.
• Translate strategic priorities into clear execution plans.
• Remove bottlenecks, ambiguity, and Founder dependency.

Pricing & Margin Governance:

• Own pricing discipline, approval workflows, and margin protection.
• Ensure all pricing follows approved models, thresholds, and authorization levels.
• Prevent unauthorized discounts, scope giveaways, or margin erosion.
• Review pricing performance trends and escalate exceptions with data-backed recommendations.

Sales Leadership & Management:

• Lead and manage the sales function and sales leadership.
• Own sales performance, forecasting, pipeline health, and accountability.
• Ensure sales execution aligns with delivery capacity, pricing discipline, and operational standards.
• Coach, develop, and correct sales behavior as needed.
• Enforce responsible selling and clean handoffs to operations.

Project Management & Delivery Oversight:

• Own project management standards, workflows, and tools.
• Ensure projects are properly staffed, scheduled, budgeted, and controlled.
• Hold project leaders accountable for execution quality, documentation, and results.
• Intervene early when delivery, budget, or schedule risk appears.

Field Execution & Quality Control:

• Oversee execution quality across all active projects.
• Ensure work is delivered in accordance with contracts, plans, and approved scope.
• Prevent rework, scope drift, and undocumented field changes.
• Ensure inspections, sequencing, and closeout are handled professionally.

Financial & Business Discipline:

• Own operating cadence, forecasting, and execution rhythm.
• Ensure budget discipline, margin consistency, and cash-flow visibility.
• Partner with finance on job profitability, reporting, and controls.
• Identify financial risks early and implement corrective actions.

Systems, Process & Scale:

• Own company operating systems (CRM, project management, reporting tools).
• Ensure clean data, documentation discipline, and real-time visibility.
• Build repeatable processes that scale without heroics.
• Reduce Founder involvement in routine decisions and escalations.

Customer Management & Escalation:

• Own customer experience during execution and delivery.
• Serve as the final internal escalation point for customer issues.
• Ensure timely, professional resolution of disputes or concerns.
• Balance customer satisfaction with contract enforcement and margin protection.
• Protect brand reputation through disciplined delivery.

Leadership & Team Accountability:

• Lead and manage senior leaders across sales, operations, and support.
• Set clear priorities, performance expectations, and accountability standards.
• Hold leaders accountable to outcomes, not activity.
• Address performance issues decisively and professionally.

Decision Authority:

• Full authority over day-to-day operations and execution decisions.
• Authority to hire, manage, and develop team members within approved structure.
• Authority to enforce pricing, sales, project management, and execution standards.

Not authorized to:

• Change ownership structure.
• Alter long-term strategy, brand positioning, or capital allocation.
• Modify equity, major contracts, or strategic direction without Founder approval.

How Success Is Measured:

• Founder materially removed from daily operations.
• On-time, on-budget project delivery.
• Consistent margin performance and pricing discipline.
• Strong sales quality and clean sales-to-operations handoffs.
• Reduced escalations and execution noise.
• Scalable systems and leadership accountability.

What This Role Is Not:

• Not a figurehead or ceremonial role.
• Not dependent on Founder escalation.
• Not a visionary-only or sales-only position.
• Not a role that overrides ownership direction.

This role runs the business so the Founder doesn’t have to.

Qualifications:

• 10+ years in construction, outdoor living, home services, or operationally complex businesses.
• Proven experience leading sales, project management, and execution teams.
• Strong pricing, financial, and margin discipline.
• Comfortable leading through systems, not personalities.
• Calm under pressure, decisive, and accountable.

Compensation & Structure:

• Competitive executive base salary.
• Performance-based bonus tied to execution, margin, and delivery metrics.
• Long-term growth incentives aligned with company performance.
• Clear authority, expectations, and boundaries.