Business Analyst

Note: Hybrid role - 2 days Onsite, 3 days Remote. Right now onsite days ae Monday and Tuesday but this can change.


Excellent communication is Required (verbal and written) as well as Excellent Customer Service Skills.



We are loooking for a polished, well spoken, experienced BA who can think out of the box . They will need to be creative in their requirement gathering and documentation of new applications and presentation of those requirements.


We are also looking for a well spoken BA to assist customers on the service desk who are having issues with applications like receiving error messages. The role of the BA will be to document issues, verify data and analyze tickets and do testing. BAs do everything but coding.


BA must have Information Technology Project Development work experience and/or Function/Business Process Analysis work experience and have experience developing workflows, mockups, requirements, testing and production support for projects.



Responsibilities :
The BA will be responsible for the development and documentation of business requirements, create User Interface mockups, assist the technical teams in the development and documentation of technical requirements, test the resultant software (including user Acceptance Testing), create instruction manuals and teach the system to end users. The BSC may also be called upon to perform limited project management functions.



Skills Required :
- Excellent communication and customer service skills
- Strong skills in Microsoft Visio
- Experience with developing systems via a structured SDLC methodology
- Experience with testing, training
- Experience with UI design
- Ability to analyze and document complex business processes and work flows, and propose areas for improvement
- Ability to gather data via diverse means (i.e. interviews, observation, surveys, existing written documentation) and interpret relevant information
- Ability to document storyboards, screen mockups, wireframes, system flows, interfaces, use cases, and business rules.
-Customer Service / Helpdesk experience


4-year college degree