Senior Project Manager
- Drives accountability for Project Management resources and serves as a subject matter expert
- Empower associates to exceed expectations of their role
- Defines and oversees effective project management methodologies, tools, and processes in both waterfall and agile methodologies
- Assists in overseeing and defining the implementation of IT projects, software migrations, and client system integrations
- Acts as a liaison with business/process owners and other T&I groups to coordinate the delivery of information technology solutions to the business
- Oversees the identification and documentation of client and contracted technology deliverables and specific requirements while communicating said requirements to the T&I teams
- Reports progress and issues to the appropriate teams and management as needed
- Partners with the Change Management and Communication resources to enable successful rollout and adoption of IT changes
- Understands the available IT tools with respect to complexity, functions, and standards
- Ensures business value realization and optimization, from value plans through consultancy, business case development, financial awareness, managing expectations, and identifying technology opportunities to add value
- Monitors progress to ensure the emerging solution meets business demands and business requirements
- Interacts with internal and external customers to create relationships that deliver value
- Understands and documents operational processes for projects as they relate to the use of technology tools.
- Understands the nature of business process change and oversees the composition of technical specifications outlining the necessary modifications to relevant business applications
- Participates in process improvement efforts
- Manages budgets and cost center spending, to include external spend with outside vendors
- Develops departmental plans and prioritizes to meet demands
- Leads engagement initiatives, goal setting and management of innovation within the team
- Manages activities through direct staff, team leads, professional staff, or operation staff; may manage indirect staff
- May execute performance roll-up
- Expert knowledge and application of various software development life cycles and techniques (e.g., waterfall and agile)
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
- Attention to detail and strong organizational skills in order to manage multiple phases of a project plan
- Customer-oriented approach in managing communications and issues
- Ability to operate effectively in a matrixed organizational structure
- Ability to listen, and build rapport and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams
- Ability to map joint organizational vision and long-term thinking, imagination, and idea generation
- Strong leadership, business, technical, analytical, problem solving and verbal and written communication skills
- Highly organized and able to manage time effectively
- Excellent listening skills in order to successfully interpret business needs
- Ability to balance what is “right” with what is “realistic”
- Ability to make decisions in situations of ambiguity and the absence of complete facts
- Ability to work and team with a multitude of different people and to balance demands
- Ability to convey complex process concepts to IT and business organizations in a manner that is easy to understand
- Ability to deal effectively with escalations and difficult situations under pressure
- Bachelor’s degree in Business Management, Computer Science, Information Systems or equivalent
- PMP/PMI-ACP/Scrum Master/Agile Mythology certified preferred
- 10 + years of total experience on Information Technology / Information Systems
- 5 + years of experience in an IT Project Management role
- Experience with Project Management Institute (PMI) framework and various project management methodologies (e.g., agile/scrum)
- PMI Certification
- Agile Analysis Certification
- Scrum Master Certification
- As necessary, up to 15%
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