Product Specialist

Bank of America
Jersey City, NJ
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Managed Account Advisors (MAA) Client Advocate is dedicated to providing Financial Advisors a comprehensive solution to specific client unique requests. To accomplish this level of premier service our team requires an ambitious mind-set and a talent for outside-the-box thinking in order to determine how we can help satisfy the client’s and the Financial Advisor’s requests. The Client Advocate must possess excellent communication skills to ascertain the intent behind the phone engagement they’ve received, and then utilize their operational experience to ensure that all necessary parties (Financial Advisors, Discretionary Managers, various internal partners) have the information they need to complete the required tasks without creating any errors or adding unnecessary steps/time to the process.

  • Act in a field-facing capacity as a representative of Managed Account Advisors
  • Field inbound calls or respond to emails from Financial Advisors, Wealth Management Specialists, Client Relationship Managers, etc. and provide guidance around how they can accommodate their client’s request
  • Process unique requests which require deviation from standard procedures
  • Research inquiries from branches and provide detailed explanations for trading activity within client accounts
  • Ensure the caller’s interaction with MAA is as efficient as possible by taking ownership of their inquiry or request from start to finish

Skills:

  • 2-5+ years investment industry experience preferred
  • Service support minded professional
  • Trade experience
  • Strong interpersonal, verbal, and written communication skills
  • Ability to work independently or to coordinate with multiple teams
  • Outstanding attention to detail
  • Expert with Microsoft office suite of applications (Required)
  • Bachelors Degree (Required )
  • Active Listening
  • Administrative Services
  • Attention to Detail
  • Research
  • Usability Testing
  • Data Collection and Entry
  • Issue Management
  • Networking
  • Project Management
  • Reporting
  • Agile Practices
  • Process Design
  • Recording/Organizing Information
  • Technical Documentation
  • Written Communications

Minimum Education Requirement: Bachelors Degree

Shift:

1st shift (United States of America)

Hours Per Week:

40
Posted 2025-10-05

Recommended Jobs

Full Time Family Practice Job NJ

CompHealth CompHealth
New Jersey

Your CompHealth recruiter will be your advocate assisting you with contract negotiation, including pay, benefits, and incentives with insights into facilities and national market trends. Contact Ti…

View Details
Posted 2025-09-10

Patient Care Coordinator

90 Bergen Street
Newark, NJ

Job Title: Patient Care Coordinator Location: Barnabas Health Medical Group Department Name: UPA-DCMC Otolaryngology Req #: 0000212061 Status: Hourly Shift: Day Pay Range: $20.18 - $…

View Details
Posted 2025-09-03

Engineer 2 - Software Engineering

eTeam Inc
Somerset, NJ

Pay Rate: $45 - $50/Hour Description: We are looking for an engineer to work on our growing ecosystem of engineering that will enable new generations of medical robotic syste…

View Details
Posted 2025-09-08

Hematology/Oncology - Physician - Valley Medical Group - New Jersey

Mount Sinai Health System
New Jersey

Description The Valley Medical Group is seeking an academically oriented BC/BE Hematologist/Oncologist for its Valley Center for Blood Disorders! Valley Health System, Inc is one of the largest …

View Details
Posted 2025-09-30

Customer Success Associate

Compass
Hoboken, NJ

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential rea…

View Details
Posted 2025-09-22

Cook (Full-Time)

Monarch Communities
Brick, NJ

Our mission is contemporary person-centric wellness senior living, designed for the next generation. A customized, curated, and organic approach to wellness inspires everything we do. All members…

View Details
Posted 2025-09-25

Bilingual Sr Center Store Specialist

C&S Wholesale Grocers
Edison, NJ

Position Overview The Senior Center Store will be responsible to consult, advise, and direct the company's retail customer base on best practices to grow Center Store Categories, including Dry Gr…

View Details
Posted 2025-09-29

CRM Manager US - New Jersey

Triskel Consulting
Hoboken, NJ

Our client is a digital services provider operating within the iGaming field. Their CRM team is at the core of their growth, driving retention, engagement, and long-term success. As they continue to …

View Details
Posted 2025-09-25

Workplace Learning Instructor (PT)

Passaic County Community College
Paterson, NJ

Job Description Job Description The Continuing Education and Workforce Development department is seeking part-time, non-credit instructors to facilitate soft skills, ESL and computer software tra…

View Details
Posted 2025-10-04

Software Engineer

Conserv
New Jersey

Title: Senior Software Engineer Location: US; remote. Strong preference for someone in the NYC / Philly metro area to facilitate in person work as needed. Reports to : CTO As our Senior…

View Details
Posted 2025-09-22